This free survey is powered by
  1. Surveys
  2. 2017
  3. March
  4. T
  5. Touchstone Customer Survey
0%
Exit Survey
 
 
Thank you for choosing Touchstone Testing Lab for you analytical needs.



Touchstone aims to be the best laboratory in the world by exceeding customer expectations.



We need your feedback to improve and we ask that you complete this short survey based on your most recent experience to help us identify those areas that need improvement.



The survey is anonymous.  However, there will be an opportunity to include your name should you like a representative from Touchstone contact you.



Thank you for your time and your support.  Please start this survey now by clicking on the Continue button below.  It should only take a few minutes to complete.

 
 
 
 
Why do you choose Touchstone Testing Lab (Select all that apply)?
 
Convenience
 
Laboratory Reputation
 
High Value / Confidence in Results
 
Cost Effective
 
Ability to provide timely results
 
Other
 

 
 
 
How long have you been using our services?
 
Less than 6 months
 
6 months to less than 1 year
 
1 year to less than 3 years
 
3 years to less than 5 years
 
5 years or more
 
 
How often do you use our services?
Don't Use Daily Weekly Monthly Quarterly Yearly
Fatigue / Tensile Testing
Corrosion Testing
Failure Analysis
Metallography
{OPTION 5}
 
 
How do we rate on the following attributes?
Well Below Average Below Average Average Above Average Well Above Average
Responsiveness to new requests
Length of time to provide a quote or proposal
Range of services
Transparency about test methods
Turn-around time for test results
Completeness of results and reports
Clarity of results and reports
Overall quality & reliability of test results
Value of service for the cost
Skill & professionalism of representatives
Availability to reach representatives
Response to technical questions & concerns
Thoroughness of resolving problems or complaints
Overall Customer Service
 
 
 
How do we rate in comparison to other companies that offer the same services?
 
Much higher
 
Somewhat higher
 
Same
 
Somewhat lower
 
Much lower
 
Don't know
 
 
 
How would you rate your overall level of satisfaction with us?
 
Highly satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Highly dissatisfied
 
 
 
Are there any tests or services that you would recommend Touchstone perform?
   
 
 
 
This survey is completely anonymous. However, please share your name, phone or email if you could like to would like to have a representative contact you.