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2012
September
T
Top Tier Channel Partner
Top Tier Channel Partner
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Hi There SmartBear Partners!
You are invited to participate in our survey. In this survey, approximately 50 people will be asked to complete a survey that asks questions about SmartBear. It will take approximately 5-10 minutes to complete the questionnaire.
Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.
Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Jeanne Hopkins at +1 978 236 7875 or by email at
[email protected]
.
Thank you very much for your time and support. Please start with the survey now by clicking on the
Continue
button below.
I Agree
Would you be interested in attending a 2-hour virtual event to learn more about SmartBear product plans and marketing efforts?
Yes
No
Possibly
Which day would be best for the SmartBear Partner Conference? We are considering the week of 22 October 2012 to hold this virtual event.
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
What time of day (Eastern Standard Time) would be best to hold the 2-hour SmartBear Partner Conference?
6-8am EST
8-10am EST
10-12pm EST
12-2pm EST
2-4pm EST
4-6pm EST
6-8pm EST
Other
Would you like to learn about specific product features?
Yes
No
Depends
Other
Anything we should know in the planning of this session?
How would you rate your overall level of satisfaction with us?
Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied
Comment:
Have you ever recommended us to others?
No, never recommended
Have recommended once or twice
Have recommended several times
How long did you have to wait before a customer service representative was able to help you?
Extremely long
Very long
Moderately long
Slightly long
Not at all long
How does our service quality compare to services offered by our competitors?
Much better
Slightly better
About the same
Slightly worse
Much worse
How does our product quality compare to similar products on the market?
Much better
Slightly better
About the same
Slightly worse
Much worse
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