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Surveys
2014
July
T
TK Test 2
TK Test 2
0%
Questions marked with an
*
are required
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*
How frequently do you work with Turkish Cargo?
several times a week
once a week
once in 15 days
once a month
other
*
Could You estimate the number of destinations that Turkish Cargo serves around the World?
0-50
51-150
151-250
250+
*
How would You rate your overall level of satisfaction with Turkish Cargo?
highly satisfied
somewhat satisfied
neutral
somewhat dissatisfied
highly dissatisfied
How do we rate on the following attributes:
well below average
below average
average
above average
well above average
*
booking speed and accuracy
*
shipment follow-up communication
*
sales associate meeting productivity
*
shipment transit time
*
handling service
*
How do we rate in comparison to other airlines?
much higher
somewhat higher
same
somewhat lower
much lower
don't know
*
What is the usual reason You choose Turkish Cargo over others?
service quality
price rates
destinations network
continuous business relationship
applying surcharge on actual weight
Other
*
What issues do You generally experience with Turkish Cargo (
SELECT 3 MOST COMMON
)?
shipment tracking
inconvenient scheduling
security delays
lack of capacity
expensive rates
lack of communication
poor service quality
Other
*
In which areas do You think Turkish Cargo needs to improve (
SELECT UP TO 3 AREAS PLEASE
)?>
booking process
document handling
price
complaint handling
claim settlements
transit times
capacities availability
ground handling service
Other
When in need of the following information types, what sources do You use ?
*
carrier price rates
-- Select --
print magazines
web search
carrier web site
internal information system
direct call or email to sales rep.
*
carrier destinations
-- Select --
print magazines
web search
carrier web site
internal information system
direct call or email to sales rep.
*
carrier contact info
-- Select --
print magazines
web search
carrier web site
internal information system
direct call or email to sales rep.
*
new destination launches
-- Select --
print magazines
web search
carrier web site
internal information system
direct call or email to sales rep.
*
news from the related market
-- Select --
print magazines
web search
carrier web site
internal information system
direct call or email to sales rep.
*
Thank You for completing our survey. To enter the FREE TICKET draw please provide your e-mail address here. The winners will be notified on the provided e-mail address no later than August 1st, 2014.
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