The Reactivation Program

How many patients initially reactivated?

1-10

10-20

20-30

40+

Is the reactivation program still being used?

Yes

No

How many clients were purged from their records?

How many clients are being reactivated weekly/monthly?

How many hours per month are reactivation calls being done?

How many staff members are making the calls?

3 or less

5

6

10 or more

How many staff members are making the calls?

Was the reactivation service you had worth it?

Have you told any business owner about the service?

In retrospect, what value would you associate with this service?

How much extra business do you think you have generated since you did
the program (gross income)?

Would you be comfortable recommending the service?

Would you feel comfortable receiving a referral commission?