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Surveys
2012
June
T
The Practical Law Company- Customer Satisfaction S
The Practical Law Company- Customer Satisfaction S
0%
Dear Legal Team Member:
As the General Council, I want to thank you for taking the time to test this website. In order to determine if this is a product that was useful to you please take a couple of minutes to tell us about the service. We want to meet your expectations and assist you in your role as in house lawyers.
Sincerely,
Simon Des Etage
General Counsel
How satisfied are you with PLC regarding the following items?
Very Unsatisfied
Unsatisfied
Satisfied
Very Satisfied
Trial run
Installation or first use experience
Usage experience
Customer service
How often did you use PLC?
About once a week
2 to 3 times a month
Very often
Not often
Did not use
Overall, how satisfied are you with PLC?
Very Unsatisfied
Unsatisfied
Somewhat Satisfied
Very Satisfied
Extremely Satisfied
Compared to other online legal services that are available, would you say that PLC is...
Much better
Somewhat better
About the same
Somewhat worse
Much worse
Don't know or never used
Would you use/purchase PLC?
Definitely would
Probably would
Probably would not
Definitely would not
Never used
If you contacted PLC customer service during your trial run, were all problems resolved to your complete satisfaction?
Yes, by the PLC or its representatives
Yes, by me or someone outside the company
No, the problem was not resolved
No problems/No contact with customer service
If you have additional comments about your experience with PLC that have not been addressed in the survey, please enter them below.
Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration.
If you have any comments or concerns about this survey please Contact: -
Simon Des Etage or Orchid Morrison
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