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2012
April
T
The level of satisfaction of Corporate Customers r
The level of satisfaction of Corporate Customers r
0%
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How long have you been banking with the MCB
Less than 1 year
1-5 years
6-10 years
11-15 years
15 years and above
How long have you been using MCB Internet Banking (IB) service?
Less than 1 year
1-4 years
4-10 years
11-14 years
How often do you use the Internet Banking (IB) for your banking transaction?
Daily
Twice a Week
Thrice a Week
Once a week
Once a fortnight
Occasionally
Do you think that the Internet Banking (IB) improves your dealings with the bank?
Yes
No
How? Please rank:
Queries for account balance and transactions more rapid
-- Select --
1
2
3
4
Flexibility concerning cut off time for some transactions
-- Select --
1
2
3
4
Call to bank only for request that cannot be entertained through Internet banking
-- Select --
1
2
3
4
A dedicated team for assistance to any queries
-- Select --
1
2
3
4
Does the Internet Banking (IB) improve the productivity and efficiency of your work?
Yes
No
How?
Have you ever visited the bank since the time you are registered to Internet Banking?
Yes
No
If yes, please specify for which transactions
Cheque Book Request
Transfers
Salaries/Bulk Payments
Payment of Import Loan
Opening/Amend Letter of Credit
Others
Are you using Internet Banking (IB) with local banks other than MCB?
Yes
No
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