The Impact of Internet Banking on customers

Exit Survey

1) Do you use the internet banking services?

Yes

No

2) What encouraged you to choose the internet banking services?

Convenience

To save time

24-Hours access

Others

3) How often do you use the internet banking services?

Daily

Weekly

Monthly

Never

4) Which online features do you use regularly? Please select all that apply.

5) How would you rate Internet Banking Services?

Excellent

Very Good

Fair

Poor

6) Are you satisfied with the Internet Banking services offered? (Please rank the options, using “1” as the most important and “6” the least important.)

Completely

Satisfied Very

Satisfied Somewhat

Dissatisfied Very

Dissatisfied Completely

Dissatisfied

7) Do you still visit the banks’ branches since you started using internet banking?

Yes

No

8) If the answer of the above question is given as “Yes”, what are the reasons that led you to visit the branches?

9) Internet banking has seen to be disadvantageous to customers. How far do you agree with it?

10) Do you really benefit from the internet banking services?

Yes

No