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Dear Valuable Customers!
The Crescent Residence Management has a strong commitment to provide you with an exceptional living experience. Your satisfaction drives our business. We would like to hear from you in order to enhance our understanding of your needs and bring more values to you - our valuable customers.
This Resident Satisfaction Survey consists of 8 sections with 23 questions and takes approximately 7 minutes to complete. We would like to express our special thanks for your participation.
This Survey is carried out by Polaris Consulting Team- an academic group of Executive MBA from University of Hawaii. The Survey has been consented by Phu My Hung Development Corporation and Savills Vietnam.
A special honor to Dalat Hasfarm - the in-kind sponsor for the Survey.
We look forward to receiving your responses by 31 May 2014. Kindly return the completed questionnaires at the Front Desk in a sealed-envelope, which is enclosed herein for your convenience.
If you encounter any problems during the survey, or have any questions or comments please contact
LAM THIEU
Project Service Supervisor
Phu My Hung Development Corporation
Tel: +84 938 606 688
email: [email protected]
Thank you for your time!
THE CRESCENT RESIDENCE MANAGEMENT TEAM |
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| * 1. The receptionists are courteous and helpful. |
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| * 2. The receptionists communicate effectively. |
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| SECTION 2. HOUSEKEEPING & PEST CONTROL |
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| * 3. My apartment is well clean and fresh. |
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| * 4. The housekeeping staffs are courteous and helpful. |
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| * 5. Are you satisfied with the quality of our pest control services? |
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SECTION 3. MAINTENANCE & REPAIRS
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| * 6. During the last 3 months, have you encountered any problems relating to the following? |
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| * 7. With respect to Question 6, were the issues/problems fixed on time? |
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| * 8. How do you feel secure in the Crescent Residence area? |
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* 9. During the last 3 months have you ever experienced or witnessed any of the following issues surrounding the Crescent Residence area?
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| * 10. Which of the followings should be improved to enhance security? |
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| * 11. How did you hear about Crescent Residence? |
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* 12. Please rank the following factors in order of your interests when living at The Crescent Residence
(Drag & drop or Number the followings from 1st as the highest interest to 10th as the lowest interest) |
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| | Environment Location Facilities Price/Value Social events Community Safety View Brand name Others
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| * 13. If your friends/ relatives/ colleagues are looking for serviced apartments for lease, would you recommend The Crescent Residence? |
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14. If you are using the Gym services, how do you agree with the following?
(If you are not using the Gym, please move to the next question)
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15. If you are using the Swimming Pool, how do you agree with the following?
(If you are not using the Swimming Pool, please move to the next question)
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16. If you use the Shuttle Bus service, how do you agree with the following?
(If you are not using the Shuttle Bus, please move to the next question)
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| 17. Which Internet service provider and package are you using? |
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VNN 250,000VND flat charge, 3.2Mbps
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VNN 350,000VND flat charge, 4.3Mbps
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VNN 550,000VND flat charge, 5.2Mbps
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VNN 900,000VND flat charge, 6.1Mbps
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VNN 1,200,000VND flat charge, 8.2Mbps
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FPT 310,000VND flat charge, 4.1Mbps
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FPT 500,000VND flat charge, 8.2Mbps
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| 18. Please rate the Internet quality by rating following categories, 5 being the best
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| * Internet access stability | |
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| * Internet access speed | |
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| * Wifi signal strength inside apartment | |
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| * Wifi signal strength in public areas (e.g. lobby, gym, corridors, etc.) | |
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| * Satisfaction with the current internet package | |
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| SECTION 7. OVERALL ASSESSMENT |
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| 19. In general, how are you satisfied with our services?
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| 20. Please check out the areas/ values provided by the Crescent Residence Apartments that you like best (select as many as you like) |
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| 21. Please check out the areas that you think immediate improvements needed (select as many as you want) |
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| 22. Please give your comments on any aspects that need improvements in order to enhance your satisfaction. | | |
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SECTION 8. GENERAL INFORMATION
(Responses to the following questions are OPTIONAL. We appreciate your participation. All responses are kept confidential) |
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| 23. With whom do you live? |
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| 24. Please specify your duration of stay |
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| 25. Would it be possible for us to contact you later for a small coffee talk? We appreciate your kind support. |
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