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Dear Valuable Customers!
The Crescent Residence Management strives to provide you with an exceptional living experience. Your satisfaction with our services is important to us! Please take a few minutes to complete the Resident Satisfaction Survey. The survey consists of 39 questions and takes about 5-10 minutes to complete.
Your feedback is greatly appreciated and we will respond to your comments together with a small gift if you provide your contact information.
Thank you! |
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| * 1. The receptionists are courteous and helpful. |
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| * 2. My issue/concern was dealt with in a timely manner. |
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| * 3. The receptionists communicate effectively. |
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| * 4. Overall, how satisfied are you with our Front Desk service? |
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| 5. How could we improve our Front Desk service? | | |
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| SECTION 2. HOUSE KEEPING & PEST CONTROL |
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| * 6. My rooms are well clean and tidy. |
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| * 7. How satisfied are you with the professionalism and courteous conduct of your cleaning team? |
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| * 8. Are our pest control activity schedules convenient for you (timing, frequency, effectiveness, etc.) and responsive to your requests? |
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| * 9. Overall, how satisfied are you with our House Keeping service? |
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| 10. How could we improve our House Keeping service? | | |
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| SECTION 3. MAINTENANCE & REPAIRS |
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| * 11. Have you ever requested for repairing services? |
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| 12. How do you assess quality of our staff in this field?
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| * 13. Overall, how satisfied are you with our Maintenance & Repairs service? |
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| 14. How could we improve our Maintenance & Repairs service? | | |
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| * 15. My properties are secured. |
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| * 16. I feel secure in the residence apartment. |
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| * 17. The management effectively responses to safety issues. |
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| 18. Which of the followings should be improved to enhance security? |
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| * 19. Overall, how satisfied are you with Security in the residence apartment? |
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SECTION 5. LEASING
(Description goes here) |
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| * 20. Who pays for the rent? |
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| * 21. Is the rental price competitive with the market? |
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| * 22. Are you satisfied with the payment terms and methods |
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| * 23. Are you satisfied with the terms of the lease agreement? |
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| * 24. Do you use Gym services? |
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| 25. Regarding the Gym, how do you agree with followings
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| * 26. Do you use the Pool? |
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| 27. Regarding the Pool, how do you agree with followings?
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| 28. Regarding the Shuttle Bus service, how do you agree with followings?
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| * 29. Which type of Internet connection do you use? |
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| 30. Please rate the Internet quality by rating following categories, 5 being the best
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| * Signal strength in room | |
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| * Signal strength in public spaces | |
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| * Internet stability | |
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| * Internet speed | |
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| 31. In general, what we could do with our facilities to improve your satisfaction? | | |
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SECTION 7. GENERAL
(Description goes here) |
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| * 32. If your friends/ relatives are looking for apartment leasing service, will you recommend The Crescent Residence Apartment |
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* 33. Please order the factors, that made you to choose The Crescent Residence rather than other apartments.
Please drag and rank(1st to 10th) the following in order of interest: |
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| | Environment Location Facilities Price/Value Social events Community Safety View Brand name Others
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| * 34. How did you find us? |
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| 35. Please enter your personal information
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| 36. Please specify your age |
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| 37. Please specify your gender |
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| 38. Please specify your nationality |
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| 39. Please specify your duration of stay |
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