TFS

"Help us improve our current practices in Midstage"

Please take a few moments to complete the survey it shouldn't take more than 5 minutes to complete.
What we are looking to accomplish in this survey is to understand our employees perception on the use of Recovery codes at 83 days past due in order to identify areas of improvement in the recovery process.We are compiling the data from this survey to minimize impacts on associates and our Brand.

How long have you been employed with Toyota Financial Services?

Based on your expertise, when is it beneficial for the company and for collections associates to route a vehicle?

Please rate your level of satisfaction with our current recovery practices

Do you feel our current practices affect associates DMM scores?

1. Yes

2. NO

Comments/Suggestions: What are your current suggestions to improve this process?

Thank you for your participation!!!!