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1. Hello:
You are invited to participate in the CIO Program and Project Management Survey. In this survey, approximately 200 people will be asked to complete a survey that asks questions about the challenges and pain points for CIO Program and Project Managers and teams. It will take approximately 10 minutes to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact [Name of Survey Researcher] at [Phone Number] or by email at the email address specified below.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.

 
 
 
* 2. Please identify your organization (Select all that apply)
 
Information Technology (IT)
 
Product Information (PI)
 
Mail Entry and Payment Technology (MEPT)
 
Engineering Systems (ES)
 
Chief of Information Security Office (CISO)
 
Chief Operating Office (COO)
 
Chief Information Office (CIO)
 
Chief Marketing and Sale Office (CMSO)
 
Chief Human Resource Office (CHRO)
 
Chief Financial Office (CFO)
 
Deputy Postmaster General (DPMG)
 
Other, please answer in space below (1a)
 
Other
 

 
 
 
3. Please identify your role in managing programs / projects (Select all that apply)
 
Executive Manager – Postal Career Executive Service (PCES) Manager
 
Program / Project Leader – Person responsible for providing day-to-day management and oversight for individual or multiple projects
 
Team Member – Person supporting a project
 
Other
 

 
 
 
4. Please choose the top five factors that you find the most important to achieve a program / project goals and objectives (Select all that apply):
 
Understanding how CIO programs are prioritized
 
Understanding program / project alignment with CIO priorities
 
Awareness and understanding of interdependencies across programs / projects
 
Opportunities for cross-functional collaboration and integration
 
Risk and issue identification, mitigation, escalation, and resolution
 
Defined roles and responsibilities for program / project managers
 
Standardized dashboard and reporting processes
 
Sufficient resources (i.e., people, tools, and funding)
 
Sufficient time to complete program / project objectives
 
Standard operating procedures with templates, training, and guidance
 
Understanding of cost, schedule, and quality metrics
 
Clear requirements
 
Other
 

 
 
 
5. Please identify all of the challenges that impact your program / project execution(Select all that apply)
 
Do not understand program / project alignment with USPS strategies
 
Do not understand program / project alignment with CIO priorities
 
Frequently changing priorities
 
Lack of Stakeholder commitment and engagement
 
Insufficient insight into cross-functional interdependencies
 
Lack of cross-functional collaboration and integration
 
Difficulties in identifying and communicating risks and issues
 
Lack of skilled resources
 
Do not understand program/project reporting requirements
 
Unable to complete objectives within budget and time constraints
 
Limited or no access to tools, templates, and reference materials
 
Insufficient time to attend training
 
Unable to meet unrealistic deadlines
 
Other
 

 
 
 
6. Please choose the resources (i.e., tools and templates) that you are currently using to manage or report status on your program / project (Select all that apply)
 
DRIVE TMOS
 
CIO TMOS
 
TMOS Risk Register
 
Risk Register (locally managed, not in TMOS)
 
TMOS Training and User Guide
 
MS Project Template (agile, waterfall, etc.)
 
Sample Performance Metrics
 
TMO (Technology Management Office) ELT Reporting Requirements and / or MS PowerPoint Template
 
TMO Deep Dives Reporting Requirements and / or MS PowerPoint Template
 
Onboarding Training and Program / Project Overview Materials
 
None
 
Other
 

 
 
 
7. What type of resources (i.e., tools and templates) would be helpful in managing your programs / projects
   
 
 
 
8. I have a sufficient number of people on my team to successfully perform program / project management-related activities
 
Yes
 
Somewhat
 
No
 
 
 
9. My team has sufficient knowledge and experience in the following areas to execute my program / project objectives (Select all that apply)
 
Scope Definition
 
Business Case Development
 
Supply Management
 
Stakeholder Management
 
Executive Reporting
 
Risk Management
 
Requirements Management
 
Schedule Management
 
Change Control Management
 
Cost / Financial Management
 
Team / Staff Management
 
None
 
Other
 

 
 
 
10. Do your team members require additional training in the following areas(Select all that apply)
 
Scope Definition
 
Business Case Development
 
Supply Management
 
Stakeholder Management
 
Executive Reporting
 
Risk Management
 
Requirements Management
 
Schedule Management
 
Change Control Management
 
Cost / Financial Management
 
Team / Staff Management
 
None
 
Other
 

 
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