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Your opinions are important to us. There are 40 statements below. For each statement, check the box that best matches how you feel (strongly disagree, disagree, undecided, agree, strongly agree). How you feel will help us decide where we most need to improve or change. We will not be looking at individual responses but will use the information from our whole group to make decisions. It should take you about 10 to 15 minutes to complete this questionnaire. Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
Category 1: Leadership
Strongly disagree Disagree Undecided Agree Strongly agree
1a. I know my organization's mission (what it is trying to accomplish).
1b. I know my organization's vision (where it is trying to go in the future).
1c. My senior (top) leaders use our organization's values to guide us.
1d. My senior leaders create a work environment that helps me do my job.
1e. My organization's leader's share information about the organization.
1f. My organization asks what I think.
 
 
CATEGORY 2: STRATEGIC PLANNING
Strongly disagree Disagree Undecided Agree Strongly agree
2a. As it plans for the future, my organization asks for my ideas.
2b. My organization encourages totally new ideas (innovation).
2c. I know the parts of my organization's plans that will affect me and my work.
2d. I know how to tell if we are making progress on my work group's part of the plan.
2e. My organization is flexible and can make changes quickly when needed.
 
 
How satisfied are you with the following:
Strongly disagree Disagree Undecided Agree Strongly agree
3a. I know who my most important customers are.
3b. I regularly ask my customers what they want and need.
3c. I ask if my customers are satisfied or dissatisfied with my work.
3d. I am allowed to make decisions to solve problems for my customers.
3e. I also know who my organization's most important customers are.
 
 
CATEGORY 4: MEASUREMENT, ANALYSIS, AND KNOWLEDGE MANAGEMENT
Strongly disagree Disagree Undecided Agree Strongly agree
4a. I know how to measure the quality of my work.
4b. I can use this information to make changes that will improve my work.
4c. I know how measures I use in my work fit into the organization's overall measures of improvement.
4d. I get all the important information I need to do my work.
4e. I know how my organization as a whole is doing.
 
 
CATEGORY 5: WORKFORCE FOCUS
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
5a. The people I work with cooperate and work as a team.
5b. My bosses encourage me to develop my job skills so I can advance my career.
5c. I am recognized for my work.
5d. I have a safe workplace.
5e. My bosses and my organization care about me.
5f. I am committed to my organization's success.
 
 
CATEGORY 6: OPERATIONS FOCUS
Strongly disagree Disagree Undecided Agree Strongly agree
6a. I can get everything I need to do my job.
6b. We have good processes for doing our work.
6c. I have control over my work processes.
6d. We are prepared to handle an emergency.
 
 
CATEGORY 7: RESULTS
Strongly disagree Disagree Undecided Agree Strongly agree
7a. My work products meet all requirements.
7b. My customers are satisfied with my work.
7c. I know how well my organization is doing financially.
7d. My organization has the right people and skills to do its work.
7e. My organization removes things that get in the way of progress.
7f. My organization obeys laws and regulations.
7g. My organization practices high standards and ethics.
7h. My organization helps me help my community.
7i. My organization is a good place to work.
 
 
 
Would you like to give more information about any of your responses? Please include the number of the statement (for example, 2a or 7d) you are discussing.