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Hello:

You are invited to participate in our survey [Project Description Here]. In this survey, approximately [Approximate Respondents] people will be asked to complete a survey that asks questions about [General Survey Process]. It will take approximately [Approximate Time] minutes to complete the questionnaire.


Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.


Your survey responses will be stricly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact [Name of Survey Researcher] at [Phone Number] or by email at the email address specified below.


Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.


 
 
 
How did you place your most recent order?
 
Phone- Fern
 
Phone-Goldberg
 
Phone-Other/Unknown
 
Web
 
Other
 
 

How would your classify your wait time to speak to a representive? (phone only)
 
Short
 
Neutral
 
Long
 
 
 
 

Your questions were understood by the representive
Strongly Agree Agree Neutral Disagree Strongly Disagree
 
 

The representive appeared knowledgable and competint
Strongly Agree Agree Neutral Disagree Strongly Disagree
 
 

The rep. or web site was able to answer all of your questions
Strongly Agree Agree Neutral Disagree Strongly Disagree
 
 

Your issues/orders/questions were handeld with curtsey and profesionalism
Strongly Agree Agree Neutral Disagree Strongly Disagree
 
 

Your were given accurate info regarding the item you orderd
Strongly Agree Agree Neutral Disagree Strongly Disagree
 
 

You were given accurate info regarding the shipping of your order
Strongly Agree Agree Neutral Disagree Strongly Disagree
 
 
 
Additional Comments/Suggestions for improvement
   
 
Please contact [email protected] if you have any questions regarding this survey.
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