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Surveys
2015
February
T
Test Customer Survey
Test Customer Survey
Customer Survey from Kingshurst Automotive
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Exit Survey
Kingshurst Automotive has been serving customers in the area since 1979..that’s 36 years! The company has changed a lot since then, and so have our customers. For the first time, we would like to ask what you really think about us.
The survey will take less than 5 minutes and if you were to complete it, as a way of saying ‘Thank You’, we will carry out your next MOT with a 50% discount! All you need to do is print off the 'Thank You' page at the end and bring it with you to your appointment.
The survey response is completely confidential and will not be given out to anyone else. Quite simply, all we will be using this information for is to improve our services to you.
Please start by clicking on the
Continue
button below.
*
Please indicate your age group:
18-24
25-34
35-44
45-54
55-64
65+
Prefer Not to Say
*
How long does it take you to drive to us?
Less than 5 minutes
5-10 minutes
10-15 minutes
15-20 minutes
20-25 minutes
More than 25 minutes
Not sure
*
How did you first hear about us?
Recommended by Friend
Recommended by Family
Recommended by Work Colleague
Driving Past
Internet
Paper Magazine Ad
Leaflet
Other
*
How often do you use Kingshurst Automotive?
Just the once
Occasionally
All vehicle repairs
If you don't use us for all your vehicle repair needs, would you mind telling us why?
*
Which of the following service(s) have you had from us? (Choose any that apply)
MOT Testing
Tyres
Servicing
Mechanical Repairs
Ford Authorised Repair
Other
*
How do you prefer to be contacted? (Choose any that apply)
Post
Email
Mobile call
Text Message (SMS)
Facebook
Twitter
Other
*
Which image(s) spring to mind when you think of Kingshurst Automotive? (Choose any that apply)
On a scale from 1-5 ( 1 being Poor 5 being Excellent) how do you feel we compare to other local garages?
1
2
3
4
5
*
Good Reputation
*
Car ready on time
*
Lowest Price
*
Value for Money
*
Friendly Customer Service
*
Quality of Work
*
After Service Care
What could we do to improve your customer experience?
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