TEST Adjuster Survey

Dear Valued Customer:

We appreciate your input and thank you in advance for your participation. Please be assured that your survey responses will be kept confidential.

Sincerely,
Assurant Specialty Property Claims

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.

Interaction

1. When reporting my claim the representative was.....

	Extremely Satisfied	Somewhat Satisfied	Neither Satisfied nor Disatisfied	Somewhat Dissatisfied	Very Dissatisfied
Courteous

Responsive to my questions

Understanding of my needs

2. My adjuster explained the coverages on my policy in terms I could understand.

Extremely Satisfied

Somewhat Satisfied

Neither Satisfied nor Dissatisfied

Somewhat Dissatisfied

Very Dissatisfied

3. My adjuster explained the claim process to me and set clear expectations.

Extremely Satisfied

Somewhat Satisfied

Neither Satisfied nor Dissatisfied

Somewhat Dissatisfied

Very Dissatisfied

4. My adjuster answered all my questions and kept informed throughout the claim process.

Extremely Satisfied

Somewhat Satisfied

Neither Satisfied nor Dissatisfied

Somewhat Dissatisfied

Very Dissatisfied

5. My adjuster called me to explain the claim settlement

Extremely Satisfied

Somewhat Satisfied

Neither Satisfied nor Dissatisfied

Somewhat Dissatisfied

Very Dissatisfied

Timeliness

1. My call was answered quickly when I called to report my claim.

Extremely Satisfied

Somewhat Satisfied

Neither Satisfied nor Dissatisfied

Somewhat Dissatisfied

Very Dissatisfied

2. My claim was completed in a timely manner.

Extremely Satisfied

Somewhat Satisfied

Neither Satisfied nor Dissatisfied

Somewhat Dissatisfied

Very Dissatisfied

Satisfaction

1. My settlement met the expectation I received from the adjuster during the claim process.

Extremely Satisfied

Somewhat Satisfied

Neither Satisfied nor Dissatisfied

Somewhat Dissatisfied

Very Dissatisfied

2. Overall I was satisfied with the claim process.

Extremely Satisfied

Somewhat Satisfied

Neither Satisfied nor Dissatisfied

Somewhat Dissatisfied

Very Dissatisfied

3. I would recommend this insurance to a family member or friend.

Extremely Satisfied

Somewhat Satisfied

Neither Satisfied nor Dissatisfied

Somewhat Dissatisfied

Very Dissatisfied

Overall Experience

1. Please add any additional comments regarding the experience you had with our Company during the claim process.