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Questions marked with an * are required Exit Survey
 
 
* First Name : 
* Last Name : 
* Email Address : 
 
 
 
What products/ services do you purchase from this company?
 
DNA kits (purification/ gel extraction/ plasmid/ PCR)
 
Protein kits/ vectors
 
Antibodies & Secondary Detection Reagents
 
Buffers & Chemicals
 
Cell Cuture & Transfection Reagents
 
Competent Cell & Strains
 
Plasticware
 
Chemicals & Buffers

 
 
Please rate the service level of the salesperson?
Product Knowledge
Response times to inquiries
Helpfulness
Frequency of contact to review your needs
After sales service & technical support
Initiate solutions for stock delay/ other issues
Willingness to provide discounts/ free services
Overall satisfaction
 
 
 
How often do you conduct surveys?
 
Weekly
 
Monthly
 
Quarterly
 
Annually
 
 
 
What types of credit cards do you have (Select all that apply)?
 
Visa
 
Mastercard
 
American Express
 
Discover
 
Diners Club

 
 
 
How often do you conduct surveys?
 
Weekly
 
Monthly
 
Quarterly
 
Annually
 
 
 
How often do you conduct surveys?
 
Weekly
 
Monthly
 
Quarterly
 
Annually
 
 
How satisfied are you with the following:
able to fufill delivering on promised dated
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
Website
Customer Service
Overall
 
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