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Exit Survey
 
 
How accessible was the service?
 
1-Immediately Accessible
 
2-Short Wait
 
3-Medium Wait
 
4-Long Wait
 
5-Gave Up
 
 
 
How knowledgeable were the service representatives?
 
1-Very Knowledgeable
 
2-Quite Knowledgeable
 
3-Somewhat Knowledgeable
 
4-Not Very Knowledgeable
 
5-Not Knowledgeable
 
 
 
How timely was the resolution?:
 
1-Very Timely
 
2-Quite Timely
 
3-Somewhat Timely
 
4-Not Very Timely
 
5-Not Resolved
 
 
 
Was the problem resolved satisfactorily?
 
1-Yes
 
2-Not Sure
 
3-No
 
 
 
How do you rate the overall service?
 
1-Very High
 
2-High
 
3-Average
 
4-Unsatisfactory
 
5-Very Unsatisfactory
 
 
 
Do you have additional comments?