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Surveys
2014
May
T
TEST : Telephone Customer Survey ASTOUND
TEST : Telephone Customer Survey ASTOUND
Astound Telephone Customer Survey
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Surveyors Name
Customer Name
Company Name (you are calling):
Which services were provided to the customer?
Select Any:
Window Cleaning
Industrial Cleaning
Drainage
Maintenance
Grounds & Gardens
Pest Control
Hazardous Waste / Cleaning
24Hr Emergency Response
Please rate the following: (5 Stars = Yes, Excellent) - (1 Star = No, Poor)
How would you rate our overall level of service?
Would you ever recommend us to others?
Are you likely to use our services again?
How do we compare to our competitors?
How would you rate our overall level of service?
Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied
Would you ever recommend us to others?
Definitely recommend
Likely to recommend
No, never recommend
Are you likely to use our services again?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
How do we rate in comparison to other companies that offer the same services?
Much higher
Somewhat higher
Same
Somewhat lower
Much lower
Don't know
How do we rate on the following attributes?
Operations team experience
Customer service experience
On-Time delivery of service
Professionalism
Quality of service
H&S Performance
How do we rate on the following attributes?
Poor
Below Average
Average
Good
Excellent
Operations team experience
Customer service experience
On-time delivery of service
Professionalism
Quality of service
H&S Performance
HAPPY CUSTOMER: I’m glad you’re happy with the service, is there anything else you would like to say about Astound?
NOT HAPPY: Im Sorry you not happy with the service we have provided for you, what do you think we need to do to improve?
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