Tenant Survey | QuestionPro

How would you describe your satisfaction with our response to your maintenance request and timeliness in completing those requests:

When we call with a problem, the problem is fixed right and within a reasonable time frame.

Service requests are completed, but sometimes we have to call more than once to get something done.

I often have to call several time to get a problem taken care of.

Have you had an occasion to need to reach us after hours or on weekends?

Yes, and I was able to get help from someone at SCM quickly.

Yes, but it took more than four hours for someone to call me back.

No, I have not needed this service.

How would you describe you or your staff's experience with the Property Manager SCM has assigned to your property?

I speak and see the Property Manager occasionally or more frequently, and consider him/her to be professional and courteous.

I have very little interaction with the Property Manager, or don' know who he or she is.

The Property Manager of this property is inaccessible, or I have had a recent unpleasant experience with him or her.

If you have questions regarding your lease or account status, how would you describe the SCM staff in answering your questions?

Responsive to my questions and knowledgeable about my lease and payment status.

Haven't had much contact with the staff of SCM, nothing good or bad to report.

Have had some difficulty getting answers or had a negative experience.

My impression of the property's appearance and condition is

Good. The property is clean, well maintained and occasionally updated or "spruced up".

Fair. The property looks OK but sometimes appears neglected.

Poor. I am concerned with the property's appearance and condition.

If you were making a decision today about where your business needs to be for the next three years would you:

Renew your lease for the suite you currently have with no size changes.

Expand within the same property.

Relocate your office

If you said you would relocate today, is this because

The location of this property no longer fits my requirements.

I am unhappy with the management/administration of the property.

The price of occupancy is too high.

I would recommend this property to a prospective tenant.

Yes

No

I would recommend SCM Real Estate Services to another business needing property management or brokerage services for commercial properties

Yes

No