Technician Satisfaction

Exit Survey

Did the technician resolve your issues?

Yes

No

Some,but not all of them.

Was the technician on time?

Yes

No

How knowledgeable was the technician?

Extremely knowledgeable

Moderately knowledgeable

Slightly knowledgeable

Not at all knowledgeable

How clear was the information the customer service representative / technician gave you?

Extremely clear

Moderately clear

Slightly clear

Not clear at all

Was the installation /service performed in a timely manner?

Yes

No

Not sure

Would you recommend Teleset to a friend?

Yes

No

Not sure

In your most recent customer service experience, how would you rate the overall experience, including installation, sales, customer support, and accounting?

If applicable, what are the three main reasons you did not purchase phones from another company?

We sincerely appreciate any comments or suggestions you have which will improve your satisfaction with our service: