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  1. Surveys
  2. 2011
  3. November
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  5. Tax Administration jamaica Customer Satisfaction S
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Hello:

In-bounders you are required to complete 100 surveys in total that's 20 each...If we are finished before Friday i will ask you to complete an additional 5 since Tanneka is out today.

Thanks

Sam

 
 
 
Sex
 
Male
 
Female
 
 
 
Age
 
18-24
 
25-34
 
35-44
 
45-54
 
55 and over
 
 
 
How often do you visit a Tax Administration Jamaica Location?
 
Once per month
 
More than once per month
 
Once per year
 
More than once per year
 
Other (Specify)
 
 
 
 
How would you rate the overall level of Customer Service in Tax Administration?
 
Excellent
 
Good
 
Satisfactory
 
Unsatisfactory
 
 
How would you rate us in the following areas? (Please tick the appropriate box)
Excellent Good Satisfactory Unsatisfactory
Speed of Service
Ambiance and layout of our office
Accuracy of Information
Assistance in resolving complaints
Consistency in providing information
 
 
How would you rate our staff in the following areas? (Please tick the appropriate box)
Excellent Good Satisfactory Unsatisfactory
Helpful
Courteous
Professional
Knowledgeable
 
 
 
Which area of our service do you think needs the most improvement?
 
Courtesy
 
Accuracy of Service
 
Processing time
 
Assistance in form Completion
 
Other (Please Specify)
 
 
 
 
How can we improve our service?
   
 
 
 
Do you have any other comments about Customer Service in Tax Administration?
   
 
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