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  1. Surveys
  2. 2013
  3. June
  4. T
  5. T-systems IT Support
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Exit Survey
 
 
Hello:
You are invited to participate in our survey [T-systems IT Support]. We, TE Western Region ICT, would like you our valued customer to let us know the level of service offered to you by T-systems. It will take approximately [5] minutes to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact [Patrick Rynhardt] at [021 507 3681] or by email at [email protected]

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.

 
 
 
 
Question 1 : Please indicate your preferred method of Fault Logging with T-systems IT Support
 
T-systems Call Centre (011 773 7777)
 
T-systems Help Desk (on your desktop)
 
 
 
Question 2 : Do you receive an Incident / RFS number when logging calls with T-systems IT Support
 
Yes
 
No
 
 
 
Question 3 : Do you receive a Courteous and Friendly service from T-systems Help Desk / On Site Technicians when attending to your calls
 
Yes
 
No
 
 
 
Question 4 : Are your IT faults attended to first time by T-systems IT Support
 
Yes
 
No
 
 
 
Question 5 : Are you consulted beforehand by T-systems IT Support if there are changes to your calls (eg. Appointment times need to be changed,etc)
 
Yes
 
No
 
 
 
Question 6 : Are you contacted by T-systems Quality Personel once your call has been closed and attended to
 
Yes
 
No
 
 
Question 7 : How would you rate the service offered by T-systems IT Support (Please rate each option)
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
T-systems Service Desk Support
T-systems On Site Technician Support
 
 
 
Question 8 : Are you aware of T-systems Roles & Responsibilities in delivery a quality IT service to you
 
Yes
 
No
 
 
 
Question 9 : Whether satisfied / dissatisfied with the service rendered by T-systems do you know who to contact
 
Yes
 
No