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| Today we are conducting a survey on behalf of crop protection chemical suppliers about your levels of satisfaction with their products and services. |
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| * What position do you hold in your operation? |
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| * What crop/s do the majority of your customers grow? |
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| * Is your business an independent business or are you affiliated with a retail chain such as Elders, CRT, landmark etc? |
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| * In what postcode is your outlet? | | |
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| * Do you stock crop protection products from the following suppliers? |
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| * Of the crop protection product suppliers that you deal with, which of the following do you feel that you are in a position to rate in terms of their performance? |
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The next set of questions will use a rating scale of 1 to 10. Firstly, we will ask you for the importance of these Relationship Factors to you. Secondly we will ask you to rate the performance of the suppliers you selected.
Importance: 10 is Extremely Important, 1 is Not at all Important.
Performance: 10 is Excellent, 1 is appalling. |
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Now, I would like you to rate the performance of your current representatives for those suppliers you have nominatied against each of these relationship attributes. Using a scale of 1 to 10, where 10 is Excellent and 1 is Appalling.
Honesty
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Now, I would like you to rate the performance of your current representatives for those suppliers you have nominatied against each of these relationship attributes. Using a scale of 1 to 10, where 10 is Excellent and 1 is Appalling.
Experience
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Now, I would like you to rate the performance of your current representatives for those suppliers you have nominatied against each of these relationship attributes. Using a scale of 1 to 10, where 10 is Excellent and 1 is Appalling.
Reliability
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Now, I would like you to rate the performance of your current representatives for those suppliers you have nominatied against each of these relationship attributes. Using a scale of 1 to 10, where 10 is Excellent and 1 is Appalling.
Positivity
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Now, I would like you to rate the performance of your current representatives for those suppliers you have nominatied against each of these relationship attributes. Using a scale of 1 to 10, where 10 is Excellent and 1 is Appalling.
Motivation
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Now, I would like you to rate the performance of your current representatives for those suppliers you have nominatied against each of these relationship attributes. Using a scale of 1 to 10, where 10 is Excellent and 1 is Appalling.
Confidentiality
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Now, I would like you to rate the performance of your current representatives for those suppliers you have nominatied against each of these relationship attributes. Using a scale of 1 to 10, where 10 is Excellent and 1 is Appalling.
Overall Professionalism
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The next set of questions will use a rating scale of 1 to 10. Firstly, we will ask you for the importance of the following Service Factors to you. Secondly we will ask you to rate the performance of the suppliers you selected.
Importance: 10 is Extremely Important, 1 is Not at all Important.
Performance: 10 is Excellent, 1 is appalling. |
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Now, I would like you to rate the performance of your current representatives for those suppliers you have nominatied against each of these service attributes. Using a scale of 1 to 10, where 10 is Excellent and 1 is Appalling.
Sales Ability (in and out)
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Now, I would like you to rate the performance of your current representatives for those suppliers you have nominatied against each of these service attributes. Using a scale of 1 to 10, where 10 is Excellent and 1 is Appalling.
Complaint Handling
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Now, I would like you to rate the performance of your current representatives for those suppliers you have nominatied against each of these service attributes. Using a scale of 1 to 10, where 10 is Excellent and 1 is Appalling.
Understands our business
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Now, I would like you to rate the performance of your current representatives for those suppliers you have nominatied against each of these service attributes. Using a scale of 1 to 10, where 10 is Excellent and 1 is Appalling.
Shows interest in our business
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Now, I would like you to rate the performance of your current representatives for those suppliers you have nominatied against each of these service attributes. Using a scale of 1 to 10, where 10 is Excellent and 1 is Appalling.
Gets back to me with answers
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Now, I would like you to rate the performance of your current representatives for those suppliers you have nominatied against each of these service attributes. Using a scale of 1 to 10, where 10 is Excellent and 1 is Appalling.
Overall professionalism
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Now, I would like you to rate the performance of your current representatives for those suppliers you have nominatied against each of these service attributes. Using a scale of 1 to 10, where 10 is Excellent and 1 is Appalling.
Has a proactive attitude
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Now, I would like you to rate the performance of your current representatives for those suppliers you have nominatied against each of these service attributes. Using a scale of 1 to 10, where 10 is Excellent and 1 is Appalling.
Adds value to their products
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Now, I would like you to rate the performance of your current representatives for those suppliers you have nominatied against each of these service attributes. Using a scale of 1 to 10, where 10 is Excellent and 1 is Appalling.
Ability to bring in business
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Now, I would like you to rate the performance of your current representatives for those suppliers you have nominatied against each of these service attributes. Using a scale of 1 to 10, where 10 is Excellent and 1 is Appalling.
Autonomy to make own decisions
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Now, I would like you to rate the performance of your current representatives for those suppliers you have nominatied against each of these service attributes. Using a scale of 1 to 10, where 10 is Excellent and 1 is Appalling.
Overall product & market knowledge
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The next set of questions will use a rating scale of 1 to 10. Firstly, we will ask you for the importance of these Marketing Factors to you. Secondly we will ask you to rate the performance of the suppliers you selected.
Importance: 10 is Extremely Important, 1 is Not at all Important.
Performance: 10 is Excellent, 1 is appalling. |
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Now, I would like you to rate the performance of your current representatives for those suppliers you have nominatied against each of these service attributes. Using a scale of 1 to 10, where 10 is Excellent and 1 is Appalling.
Impact of their marketing on our sales
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Now, I would like you to rate the performance of your current representatives for those suppliers you have nominatied against each of these service attributes. Using a scale of 1 to 10, where 10 is Excellent and 1 is Appalling.
Providing support to in-store campaigns
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Now, I would like you to rate the performance of your current representatives for those suppliers you have nominatied against each of these service attributes. Using a scale of 1 to 10, where 10 is Excellent and 1 is Appalling.
Ability to develop new products & markets
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Now, I would like you to rate the performance of your current representatives for those suppliers you have nominatied against each of these service attributes. Using a scale of 1 to 10, where 10 is Excellent and 1 is Appalling.
Ability of their brand advertising & promotions to generate interest for us
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Now, I would like you to rate the performance of your current representatives for those suppliers you have nominatied against each of these service attributes. Using a scale of 1 to 10, where 10 is Excellent and 1 is Appalling.
Overall Marketing Services
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The next set of questions will use a rating scale of 1 to 10. Firstly, we will ask you for the importance of the Supplier Products to you. Secondly we will ask you to rate the performance of the suppliers you selected.
Importance: 10 is Extremely Important, 1 is Not at all Important.
Performance: 10 is Excellent, 1 is appalling. |
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Now, I would like you to rate the performance of your current representatives for those suppliers you have nominatied against each of these service attributes. Using a scale of 1 to 10, where 10 is Excellent and 1 is Appalling.
Innovative Packaging
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Now, I would like you to rate the performance of your current representatives for those suppliers you have nominatied against each of these service attributes. Using a scale of 1 to 10, where 10 is Excellent and 1 is Appalling.
Quality of promotional & technical material
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Now, I would like you to rate the performance of your current representatives for those suppliers you have nominatied against each of these service attributes. Using a scale of 1 to 10, where 10 is Excellent and 1 is Appalling.
New & interesting products periodically
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Now, I would like you to rate the performance of your current representatives for those suppliers you have nominatied against each of these service attributes. Using a scale of 1 to 10, where 10 is Excellent and 1 is Appalling.
Their products are profitable for us
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Now, I would like you to rate the performance of your current representatives for those suppliers you have nominatied against each of these service attributes. Using a scale of 1 to 10, where 10 is Excellent and 1 is Appalling.
They have an easy to use website
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Now, I would like you to rate the performance of your current representatives for those suppliers you have nominatied against each of these service attributes. Using a scale of 1 to 10, where 10 is Excellent and 1 is Appalling.
They promote the technical & safe use of their products
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Now, I would like you to rate the performance of your current representatives for those suppliers you have nominatied against each of these service attributes. Using a scale of 1 to 10, where 10 is Excellent and 1 is Appalling.
Overall products & support
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The next set of questions will use a rating scale of 1 to 10. Firstly, we will ask you for the importance of the Customer Service factors to you. Secondly we will ask you to rate the performance of the suppliers you selected.
Importance: 10 is Extremely Important, 1 is Not at all Important.
Performance: 10 is Excellent, 1 is appalling. |
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Now, I would like you to rate the performance of your current representatives for those suppliers you have nominatied against each of these service attributes. Using a scale of 1 to 10, where 10 is Excellent and 1 is Appalling.
Knowledge of their products & services
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Now, I would like you to rate the performance of your current representatives for those suppliers you have nominatied against each of these service attributes. Using a scale of 1 to 10, where 10 is Excellent and 1 is Appalling.
Knowledge of our business
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Now, I would like you to rate the performance of your current representatives for those suppliers you have nominatied against each of these service attributes. Using a scale of 1 to 10, where 10 is Excellent and 1 is Appalling.
Efficient & accurate ordering processes
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Now, I would like you to rate the performance of your current representatives for those suppliers you have nominatied against each of these service attributes. Using a scale of 1 to 10, where 10 is Excellent and 1 is Appalling.
Accessible Service staff
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Now, I would like you to rate the performance of your current representatives for those suppliers you have nominatied against each of these service attributes. Using a scale of 1 to 10, where 10 is Excellent and 1 is Appalling.
Responsive to all queries
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Now, I would like you to rate the performance of your current representatives for those suppliers you have nominatied against each of these service attributes. Using a scale of 1 to 10, where 10 is Excellent and 1 is Appalling.
Effective Communication
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Now, I would like you to rate the performance of your current representatives for those suppliers you have nominatied against each of these service attributes. Using a scale of 1 to 10, where 10 is Excellent and 1 is Appalling.
Effective Complaint Resolution
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Now, I would like you to rate the performance of your current representatives for those suppliers you have nominatied against each of these service attributes. Using a scale of 1 to 10, where 10 is Excellent and 1 is Appalling.
Trustworthy & Reliable
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Now, I would like you to rate the performance of your current representatives for those suppliers you have nominatied against each of these service attributes. Using a scale of 1 to 10, where 10 is Excellent and 1 is Appalling.
Timely product availability
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Now, I would like you to rate the performance of your current representatives for those suppliers you have nominatied against each of these service attributes. Using a scale of 1 to 10, where 10 is Excellent and 1 is Appalling.
Handle price variations well
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Now, I would like you to rate the performance of your current representatives for those suppliers you have nominatied against each of these service attributes. Using a scale of 1 to 10, where 10 is Excellent and 1 is Appalling.
Flexibility
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The next set of questions will use a rating scale of 1 to 10. Firstly, we will ask you for the importance of the Overall Service & Performance to you. Secondly we will ask you to rate the performance of the suppliers you selected.
Importance: 10 is Extremely Important, 1 is Not at all Important.
Performance: 10 is Excellent, 1 is appalling. |
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Now, I would like you to rate the performance of your current representatives for those suppliers you have nominatied against each of these overall service & performance attributes. Using a scale of 1 to 10, where 10 is Excellent and 1 is Appalling.
Overall Customer Service
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Now, I would like you to rate the performance of your current representatives for those suppliers you have nominatied against each of these overall service & performance attributes. Using a scale of 1 to 10, where 10 is Excellent and 1 is Appalling.
Overall Sales Rep Performance
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Now, I would like you to rate the performance of your current representatives for those suppliers you have nominatied against each of these overall service & performance attributes. Using a scale of 1 to 10, where 10 is Excellent and 1 is Appalling.
Overall Technical Personnel Performance
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Now, I would like you to rate the performance of your current representatives for those suppliers you have nominatied against each of these overall service & performance attributes. Using a scale of 1 to 10, where 10 is Excellent and 1 is Appalling.
Overall Communication from Sales Rep
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| * Can you please give me an approximate percentage for the Supplier Share of total crop protection spend? |
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| | Values must add up to 100 |
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| * Just three more questions. What are the Value-Add factors provided by the best Sales Rep that you deal with? |
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| * Which crop protection chemical supplier provides you with the best overall service? |
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| * And lastly, why do you say that? |
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| Thank you for taking the time to assist us today. Your opinions are very much appreciated. Enjoy the rest of your day. |
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