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  1. Surveys
  2. 2010
  3. June
  4. S
  5. Survey VA
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Dear VA Customer:

As the Director-Sales and Marketing of the Lighthouse for the Blind - St. Louis (aka LHB Industries), I want to thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received thus far. We appreciate your business and support of our mission, and want to make sure we meet your expectations.

Regards,
Brian Houser
Director-Sales and Marketing
Lighthouse for the Blind - St. Louis
 
 

Remembering your most recent experience with the purchase of male external catheters, what was the quality of the customer service you received?
 
Superior
 
Satisfactory
 
Average
 
Unsatisfactory
 
Poor
 
 
 
If you answered unsatisfactory or poor in the previous question, please indicate what the issue(s) were.
   
 
 


Please specify your satisfaction with our customer service representatives with regard to the following:



Very Satisfied
Satisfied
Neutral
Not Satisfied
Very Dissatisfied
Timeliness of response to your inquiries
Product knowledge
Understanding of your needs
Ability to resolve a problem
Professionalism
 
 
 
Please identify what brand(s) of male external catheters you purchase. Check all that apply.
 
Coloplast
 
Hollister
 
Rochester Medical
 
Other
 

 
 

Please indentify the sources from which you purchase male external catheters. Check all that apply.
 
Coloplast
 
Hollister
 
Rochester Medical
 
American Medical Depot
 
Borschow Hospital Supplies
 
Buffalo Hospital Supply
 
Cardinal Health
 
Clafin Company
 
Kreisers, Inc
 
Professional Hospital Supply
 
LHB Industries
 
Other
 

 
 
Please rate the catheters you purchased with regard to the following:
Excellent
Very Good
Good
Fair
Poor
Quality
Price
Product Appearance
Packaging Appearance
Delivery Timeliness
 
 
 
Please use comment box below for any product quality suggestions, good or bad.
   
 
 

If you purchased catheters directly from Coloplast, Hollister and/or Rochester Medical, please indicate when your most recent purchase was:
 
Within the last week
 
Within the last month
 
Within the last 3 months
 
Within the last 6 months
 
Within the last 12 months
 
 

Please check the box(es) of any manufacturer listed below that you would like product information from regarding male external catheters.
 
Coloplast
 
Rochester Medical
 
American Medical Depot
 
Borschow Hospital Supplies
 
Buffalo Hospital Supply
 
Cardinal Health
 
Clafin Company
 
Kreisers, Inc
 
Professional Hospital Supply

 
 
 
Is there anything you would like to suggest in order for Lighthouse for the Blind - St. Louis, (aka LHB Industries), to serve you better?
   
 
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