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Survey to CCSS volunteers

Evaluation of the Coroners' Courts Support Service: survey to volunteers
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As you may know, the Coroners' Courts Support Service (CCSS) has commissioned M & E Consulting to carry out an external evaluation of its services. CCSS are keen to find out how well they are providing their services and what difference they are making.

We would like to find out about your experiences of being a volunteer with CCSS. The survey is anonymous and will only take about 10 minutes to complete.

We would really appreciate your help. If you have any questions or concerns, please contact [email protected]


Thank you for your help.

Avan Wadia and Diana Parkinson
M & E Consulting
 
 
How long have you been a volunteer with CCSS?
 
Less than six months
 
7 - 12 months
 
1 - 3 years
 
More than 3 years
 
 
On average, how often do you volunteer with CCSS?
 
 
* Which court(s) are you attached to? (To select more than one court, please use the control key or command key)

 
 
What motivated you to become a volunteer with CCSS?
   
 
 
 
* Have you received any training in connection with your role as a CCSS volunteer?
 
Yes
 
No
 
 
Was this useful?
Yes No Not sure
 
 
If yes, what was most useful about it?
   
 
 
If no / not sure, how could it have been more useful?
   
 
 
Was there anything else you would have liked the training to cover?
   
 
 
Would you have liked some training?
Yes No
 
 
If yes, what kind of training would you have liked?
   
 
 
* Do you receive any support from CCSS in your role as a volunteer?
 
Yes
 
No
 
 
What support do you get from CCSS? Is this useful? Please explain.
   
 
 
Do you feel you get enough support?
 
Yes
 
No
 
 
If no, what further support would you like?
   
 
 
Would you like some support?
 
Yes
 
No
 
 
If yes, what kind of support would you like?
   
 
 
* Overall, what is/has been your experience of volunteering with CCSS?
 
Mainly positive
 
Mainly negative
 
Mixed
 
 
Please tell us why:
   
 
 
* Generally, do you feel the service you provide has helped the person/people you have supported during inquests?
 
Yes
 
No
 
Not sure
 
 
How do you feel it has helped them?
   
 
 
Why is that?
   
 
 
From your experience, what do you find works best in terms of providing support to people during inquests?
   
 
 
 
Are there any ways in which you feel the service that CCSS provides could be more effective?
   
 
 
What, if anything, have you gained from this experience so far?
   
 
 
 
Is there anything else you would like to say about your experience of volunteering with CCSS?
   
 
 
Finally, it would be helpful if you could tell us a little bit about yourself...
 
 
What is your gender?
 
 
What is your age?
 
 
How would you describe yourself?