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Surveys
2015
March
S
Survey on Customer Behavior on Dining
Survey on Customer Behavior on Dining
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Hi, Thank you very much for your participation. This survey has been prepared to study the customer behavior/pattern on dining and the related. Your kind cooperation shall be a big help for us and most appreciated. Once again, thank you for your time and attention.
On average, how many times do you eat out at full-service restaurants a month?
(Full-service restaurant means a restaurant where waiters/waitresses assist your dining)
Never
1-2 times a month
3-4 times a month
5-7 times a month
more than 8 times a month
On average, how many times do you eat out at quick-service restaurants a month?
(Quick-service restaurant is mostly fast food restaurants like McDonalds, KFC, etc.)
Never
1-2 times a month
3-4 times a month
5-7 times a month
more than 8 times a month
On average, how many times do you visit coffee shops or cafes a week for drinks and/or snack? (ex. Starbucks, Coffee Beans, Costa.....etc.)
Never
1-2 times a week
3-4 times a week
5-6 times a week
more than 7 times a week
On average, how many times do you order food for delivery/takeout a month?
Never
1-2 times a month
3-4 times a month
5-7 times a month
more than 8 times a month
Please rate each of the following factors that might irritate your dining when eating out at a restaurant. (The more stars, the more the factor affects your dining.)
Waiting for Services (menu, order-taking, response to calls, payment, etc.)
Quality of Serving Staff
Difficulty in Selection from Text-based Menus
Order Errors
Cleanness of the Venue
On average, what is your ticket amount? In other words, how much do you spend on your single eating-out at restaurant?
Less than 3KD
3-5KD
5-7KD
7-10KD
More than 10KD
Have you ever used a digital menu in a restaurant? (iPad menu, etc.)
Yes
No
If you've ever tried a tablet(iPad) menu, how did you like the digital menu? (In comparison to normal paper menu)
Liked it much better
Liked it better
Didn't find any difference
Prefer traditional paper menu
If a restaurant offers a digital menu on your own smartphone, from which you can browse the full menu, order your food directly without a waiter/waitress, would you be interested in using it?
Would be very interested.
Would be interested.
I am not sure what it's like.
Wouldn't be interested.
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