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Thank you for agreeing to complete our survey and providing valuable feedback on our products and services. Questions will focus on your experiences with Learning Ally’s audiobooks, technology, and services. It will take about 5 to 10 minutes to complete and your responses are strictly confidential.
Your opinions are important to us so that we can continually improve the experience for members like you. We appreciate your time and your support.
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What is your relationship to Learning Ally, formerly Recording for the Blind & Dyslexic? |
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Do you intend to renew your membership in Learning Ally, formerly RFB&D? |
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Which of these describes why you did not opt to renew your membership? Please select all of the options that apply to your situation. |
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How satisfied are you with the following aspects of our service?
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How did you play your books? Please select all that apply. |
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Other software player (e.g. EaseReader, EasyReader, Eclipse Reader, etc.)
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CD player (e.g. Victor Wave, Victor Vibe, Victor Reader Classic X Plus, PlexTalk, etc.)
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Digital player (e.g. Victor Stream, Plextor Pocket, BookSense, etc.)
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Windows Media Player or mp3 player
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I was never able to play any books.
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How satisfied were you with the DAISY players you used?
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What product or software did you have the best experience with? |
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In order to use our digital content, members must use the Download Manager to download their titles. How would you describe the difficulty level of using the download manager? |
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What is the operating system of the computer or computers you use to access Learning Ally materials? |
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When you had to contact Member Services or Product Support, how was your experience? |
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How often did you find yourself needing support with the following:
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How often do you use each of the following other services for accessing printed books:
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Overall, how would you grade your experience with Learning Ally, formerly Recording for the Blind & Dyslexic? |
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| Is there anything else you would like us to know about your experiences with our programs and services? | | |
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We are working hard to improve our services. May we contact you in the future to let you know about new features or services we may have to offer? |
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We appreciate your help in improving the experience for all members. May we contact you in the future for a more detailed conversation about your experiences with Learning Ally? |
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