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  1. Surveys
  2. 2014
  3. November
  4. S
  5. Survey of the service of Hong Kong airlines
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Exit Survey
 
 
What is your gender?
 
Male
 
Female
 
 
 
What is your age?
 
< 18
 
18 to 28
 
29 to 38
 
39 to 48
 
49 to 58
 
59 to 68
 
69 to 78
 
79 or older
 
 
 
Which of the following best describes your current occupation?
 
Architecture and Engineering Occupations
 
Business and Financial Operations Occupations
 
Office and Administrative Support Occupations
 
Community and Social Service Occupations
 
Computer and Mathematical Occupations
 
Farming, Fishing, and Forestry Occupations
 
Protective Service Occupations
 
Construction and Extraction Occupations
 
Healthcare Support Occupations
 
Management Occupations
 
Education, Training, and Library Occupations
 
Healthcare Practitioners and Technical Occupations
 
Food Preparation and Serving Related Occupations
 
Arts, Design, Entertainment, Sports, and Media Occupations
 
Sales and Related Occupations
 
Installation, Maintenance, and Repair Occupations
 
Personal Care and Service Occupations
 
Building and Grounds Cleaning and Maintenance Occupations
 
Legal Occupations
 
Production Occupations
 
Life, Physical, and Social Science Occupations
 
Transportation and Materials Moving Occupations
 
Other
 
 
 
 
How often do you fly with commercial airlines?
 
Always
 
Most of the time
 
About half the time
 
Once in a while
 
Never (end of the questionnaire)
 
 
 
What is your main purpose in taking the trip?
 
Mainly Business
 
Personal
 
 
When choosing an airline, how importanteach of the followingis was for you to satisfy?
Very important Important Neutral Not important Very not important
Ticket price
Travel Date
Choice of the departure airports
Choice of the arrival airports
Limitations of the baggage
Comment from the local
Special accommodations
Varieties of food choices
Size of the plane
The % of the accident happened
 
 
 
How often do you fly with HK Airline?
 
Always
 
Most of the time
 
About half the time
 
Once in a while
 
Never (end of the questionnaire)
 
 
 
Which matter make you to choose HK airline?
 
Ticket price
 
Travel day and time
 
Recommended by friends/ relatives
 
Other
 
 
 
 
In which travel classare (were) you usually seated in HK airline last time?
 
Economy class
 
Business class
 
First class
 
 
 
Evaluate the importance of the below dimension of service. (1 is the most important)
Drag your choices here to rank them
     
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