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Dear Valued Client,

On behalf of everyone here at Hyatt Regency Kinabalu we would like to sincerely thank you for selecting our hotel for your recent event. We hope everything about your experience here was satisfactory, and that you will consider us again for any future events in Kota Kinabalu.

In support of our efforts to continuously improve our customer service, we would appreciate if you could spare a few minutes to complete this brief survey about the event. It should take no longer than 5 minutes to complete.

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Thank you in advance for any feedback you can provide. If, however, you would prefer someone else from your organization to complete this survey, please forward this email to them so they can access the survey from the link above.

If you have any questions or concerns about this survey, please do not hesitate to contact me directly.

Kind Regards,
Reuben Lim
Director of Sales & Marketing

Hyatt Regency Kinabalu
Jalan Datuk Salleh Sulong
88991 Kota Kinabalu, Sabah, Malaysia
Tel: +60 88 22 1234
Fax: +60 88 21 8909
Email: [email protected]
 
 
 
How would you rate us in the following areas of Sales Process ?
Excellent Good Average Below Average Poor
Understanding your event needs
 
Service attitude/Professionalism
 
Product knowledge
 
Response time to enquiries
 
Quality and content of the proposal
 
Accuracy of the contract
 
 
How would you rate the guest rooms in the following areas?
Excellent Good Average Below Average Poor
Cleanliness
 
Level of comfort
 
Sufficiency of supplies
 
Functionality of facilities
 
 
How would you rate the event space in the following areas?
Excellent Good Average Below Average Poor
Reception area
 
Table layout
 
Linens
 
Audio Visual
 
Lighting/sound
 
Functionality of equipment
 
Ventilation & Air-conditioning
 
Cleanliness
 
 
How would you rate the Food & Beverage served at your event in the following areas?
Excellent Good Average Below Average Poor
Variety of selection
 
Quantity
 
Quality
 
Presentation
 
 
How would you rate our overall service standard and facilities?
Excellent Good Average Below Average Poor
 
 
 
 
Are there any additional comments or feedback you would like to give us?
   
 
Thank you for holding your recent event at Hyatt Regency Kinabalu. Please provide us with feedback on your experience to assist us with improving our customer service and product offerings. If you have any questions or concerns related to this survey, please contact [email protected] By participating in this survey, I confirm that I have read and agreed to the use of the personal information I am giving you in accordance with the Hyatt's Global Privacy Policy for guests http://www.hyatt.com/hyatt/privacy-policy.jsp