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  1. Surveys
  2. 2016
  3. December
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  5. SURVEY FOR SUPPLIERS OF IIUM
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Exit Survey
 
 
IIUM is listening! Office of Internal Audit has selected your company to participate in a satisfaction survey. We know that your time is valuable and greatly appreciate your willingness to participate in this very important study to assess your satisfaction with the IIUM PROCUREMENT SERVICES.
Your company been chosen at random to participate in the Vendor Satisfaction Survey. Please note that your participation is voluntary. The reports prepared for this study will summarise findings earliest convenience.
Your comments and suggestions, as well satisfaction and IIUM procurement effectiveness and return the form to us at your
Please find the enclosed Vendor Satisfaction Survey questionnaire to evaluate your expectations.
We need your feedback to measure the extent to which IIUM procurement is meeting conducting IIUM procurement review. Since we consider you as our customer, we The Office of Internal Audit of IIUM is committed to a total quality approach to required by law.
That identifies you or your company to anyone outside the study team, except as responses with a specific individual, or company. We will not provide information across the sample and will not associate as your time are appreciated.
Please check the box that best reflects your rating of the audit of the following areas:
 
 
REGISTRATION
Excellent Good Fair Poor
Satisfaction level with respect to interaction during your visit to IIUM
Facilities provided at IIUM like reception, seating arrangements, hospitality etc.
Co-operation extended by IIUM personnel in addressing any issues.
Is your vendor registration with IIUM still valid?
Do you receive any notification from IIUM after registering your company?
Do you receive any reminder from IIUM regarding your company registration expiry date?
Satisfaction level with respect to vendor registration process at IIUM.
The procurement service staff conduct themselves in a professional manner.
The IIUM procurement service staff demonstrate high ethical standards in all of their actions.
The IIUM procurement service staff resolves my problems and issues in a timely manner.
When there is a procurement related problem or issue, possible solutions are clearly communicated to me.
 
 
PROCUREMENT WEBSITE
Excellent Good Fair Poor
Are you familiar with the IIUM Finance Division procurement section website (IIUM vendor portal)?
Do you receive any username (id) and password that allow you to access the IIUM vendor portal?
Do you feel that the information provided in IIUM Finance Division procurement section website is useful and sufficient?
How frequent do you access or update your company’s information/profile into the vendor portal?
 
 
 
What information would you like to see on our website:
   
 
 
QUOTATION/TENDERING PROCESS
Excellent Good Fair Poor
How do you rate the completeness of IIUM tender documents in regard to Technical Specifications, drawings and other information needed for submission of quotation/tender?
How far the enquiry is complete in respect of commercial terms and conditions?
If you have previously bid on IIUM tender, was the tender documentation clear on what the requirement was?
Is the time given for submission of quotation/offer sufficient?
If you had any clarification or questions, was the response given to you timely?
Are you being informed at all times regarding extension of tender opening date?
How do you rate the time taken by IIUM for release of Purchase Order from submission of offer?
If your bid has been disqualified in the past, did IIUM provide
sufficient information as to why the bid was disqualified?
Was the information provided adequate to enable you to avoid future disqualifications?
 
 
 
What circumstances have prevented you from submitting a bid? (if any):
   
 
 
PERFORMANCE
Excellent Good Fair Poor
Recognition of performance of vendors by IIUM?
How do you rate “BEST VENDOR AWARD” of IIUM will help in improving business relationship between vendor and IIUM?
How do you rate IIUM professionalism in dealing with you?
How do you rate IIUM responsiveness in dealing with you?
Overall satisfaction level in dealing with IIUM.
Do you feel that IIUM procurement process is fair, open, equitable and transparent?
The IIUM procurement services staff provides me with excellent customer service.
 
 
 
What other comments or suggestions that you can provide to help us serve you better?
   
 
Thank you for your participation!!
IIUM Office of Internal Audit
Level 3 Rectory Building
International Islamic university Malaysia
P.O. Box 10, 50728 Kuala Lumpur
Phone: +603 6196 4164 Fax: +603 6196 5786