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  5. Survey for contractors who bought our products
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How do our prices compare with other companies that offer the same product?
 
Much higher
 
Somewhat higher
 
Same
 
Somewhat lower
 
Much lower
 
 
 
How is the quality of our products compared to other mini split manufactures?
 
Much higher
 
Slightly higher
 
Same
 
Somewhat less
 
poor
 
 
 
How many years have you been working with ductless mini split systems?
 
0-3 years
 
4-9 years
 
10+ years
 
15+years
 
20+ years
 
Other
 
 
 
 
Rate the ease of installing our products?
 
1=difficult
 
2
 
3
 
4
 
5=Moderate
 
6
 
7
 
8
 
9
 
10=Simple and Smooth
 
 
 
Were you able to understand the manuals that came with the system?
 
Yes
 
No
 
Other
 
 
 
 
Have you ever called our Tech support befor
 
Yes
 
No
 
Other
 
 
 
 
Did you like knowing that the mini split came with copper tubing and control wiring when you purchased the system?
 
Yes
 
No
 
 
 
Rate how simple it was to reach tech support and get answers compared to other manufactures?
 
1=unable to reach anybody
 
2
 
3
 
4
 
5=Moderate
 
6
 
7
 
8
 
9
 
10=Easy & Quick
 
 
 
Do you like our business hours?
 
Yes
 
No
 
 
 
Do you like the indoor combinations of indoor units we offer on our multi zone units?
 
Yes
 
no