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  2. 2015
  3. March
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  5. Survey for Buyers
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Exit Survey
 
 
Hello, 
In our search for improved coordination and cooperation with suppliers as well as human resource and operational performances, we invite you to fill in this questionnaire  in order to implement a comprehensive action plan concerning both SEB Group and its suppliers.
 
 
Section 1: HR Practices and Performance
Strongly agree Agree Somewhat agree Neither agree nor disagree Somewhat disagree Disagree Strongly agree
Your superiors openly encourage maintaining good relations with suppliers.
You would benefit from incentives to maintain and improve my relations with suppliers.
The buyer/supplier relationship in your company (in general) is very important to you.
Managerial support is very important to you.
Cost reduction pressures have increased recently.
Recent cost reduction incentives have affected product and service quality.
(If you agreed with the last question) the affect of the recent reduction incentives is positive.
Cost reduction is very important to you.
You continue to work at this company because of great managerial support.
You continue to work at this company because of a great work environment.
Strongly agree Agree Somewhat agree Neither agree nor disagree Somewhat disagree Disagree Strongly agree
You continue to work at this company because of job satisfaction.
You continue to work at this company because of financial benefits.
You have seriously considered leaving the company to work for a different one.
If you were to leave the company, it would be because of a lack of management support.
If you were to leave the company, it would be because of a lack of challenging tasks and responsibilities.
If you were to leave the company, it would be because tasks and responsibilities are too challenging.
If you were to leave the company, it would be because of a poor work environment.
Your job performance affects your job satisfaction.
You are committed to the responsibilities of your current position.
You are willing to take an equal job offer at another company.
 
 
Section 2: Relationship Quality between Buyers and Suppliers

The following questions relate to the buyer's feelings regarding the quality of the relation between buyers and suppliers in general. Please indicate the extent to which you agree with each of the following statements:
Strongly agree Agree Somewhat agree Neither agree nor disagree Somewhat disagree Disagree Strongly agree
I personally know the supplier.
I switch supplier regularly.
There is a solid relationship between the buyers and the suppliers.
There is a lack of mutual knowledge between buyers and suppliers .
I am aware of the appropriate information about my supplier.
I feel that my supplier knows me personally.
I follow a process in order to develop relationships with the supplier.
I feel that my supplier feels comfortable with the services I provide to them.
In general there is a lack of mutual trust between the buyers and the suppliers.
 
 
Section 3: Operational Performance

This section will focus on the three-part concept Time-Price-Quality. We will ask you your feeling with regard to the suppliers you deal with. This questionnaire will really help us to implement solutions for improving the outcomes internally as well as externally.

Part 1: Quality
Strongly Agree Agree Somewhat agree Neither agree nor disagree Somewhat disagree Disagree Strongly disagree
When I place an order, I am focusing on the quality.
When I choose the supplier, I rely on its quality standard certification (ISO, etc.)
Once the order is received, I asked for a quality report.
When a quality check fail is reported to me, I contact the supplier.
When a quality check fails is reported to me, I file the suppliers’ portfolio.
When a quality check fails is reported to me, I take no action whatever.
Overall, the quality is my main concern.
 
Section 3: Operational Performance

This section will focus on the three-part concept Time-Price-Quality. We will ask you your feeling with regard to the suppliers you deal with. This questionnaire will really help us to implement solutions for improving the outcomes internally as well as externally.

Part 1: Quality
Strongly Agree Agree Somewhat agree Neither agree nor disagree Somewhat disagree Disagree Strongly disagree
When I place an order, I am focusing on the quality.
When I choose the supplier, I rely on its quality standard certification (ISO, etc.)
Once the order is received, I asked for a quality report.
When a quality check fail is reported to me, I contact the supplier.
When a quality check fails is reported to me, I file the suppliers’ portfolio.
When a quality check fails is reported to me, I take no action whatever.
Overall, the quality is my main concern.
 
Part 2: Delivery
Strongly Agree Agree Somewhat agree Neither agree nor disagree Somewhat disagree Disagree Strongly disagree
When I place an order, I am focusing on the lead-time.
I ensure order’s documentations are correct.
I accept split deliveries when requested.
The suppliers always warn me when orders are split.
I use EDI capability when possible.
I consistently measure on-time delivery.
I monitor or track on-time delivery.
Overall, the lead-time is my main concern.
 
Part 3: Cost
Strongly Agree Agree Somewhat agree Neither agree nor disagree Somewhat disagree Disagree Strongly disagree
When I place an order, I am focusing on the price.
Suppliers apply discount according to order quantity.
I order higher quantity than requested for cost reduction.
I control the supplier cost.
I use cost standards.
Overall, the cost is my main concern.
 
Part 4: General
Strongly Agree Agree Somewhat agree Neither agree nor disagree Somewhat disagree Disagree Strongly disagree
My suppliers know well our products (household equipment).
My suppliers feel interested in our products and ask me questions about.
My suppliers keep me informed about new components, materials, or technologies.
My suppliers help me selecting the best solution according to my need.
My suppliers help me to find alternatives for adding values?
Overall, my suppliers help me to select the best solution according to my need in terms of lead-time, quality, and price.
Overall, the service offered by my suppliers is satisfactory.
Overall, my suppliers are reliable (time and requirement specification respected).
I have determined strategic suppliers (ABC Analysis).
 
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