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  2. 2014
  3. August
  4. S
  5. Survey: Branch Wi-Fi
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Exit Survey
 
 
We would like to ask your feedback on the branch Wi-Fi service. Your answers to this survey will be greatly appreciated. This should take no more than 5 minutes of your time. Thank you!
 
 
How and how often do you use our Wi-Fi service?
Don't Use Just sometimes/rarely Once a week Once a day Multiple times a day
Invite customers to connect to Wi-Fi
Help customers to download our mobile app using Wi-Fi
Help customers to login to their account using Wi-Fi (OLB, Mobile Deposit)
Connect branch iPad tablets (if available) to Wi-Fi
Connect my personal device (phone, tablet, ipod)
 
 
 
How would you rate YOUR overall level of satisfaction with our Wi-Fi service?
 
Highly satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Highly dissatisfied
 
 
 
How would you rate CUSTOMERS' overall level of satisfaction with our Wi-Fi service?
 
Highly satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Highly dissatisfied
 
 
How does the Wi-Fi service perform on the following attributes?
Below Expectations Meets Expectations Above Expectations
Bandwidth and speed of download
Ease of use
Security
Time it takes to connect to a website
Help in building a digital brand for Capital One
Help in training customers to use digital tools
Overall quality of service
 
 
 
How likely are you to recommend using Wi-Fi to our customers?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
What is your branch?
 
Ellicott City
 
Clarksville
 
Calvert & Baltimore
 
Gateway Overlook
 
Dobbin Center
 
Dorsey's Search
 
Dundalk Plaza
 
Mondawmin Mall
 
Mount Clare Junction
 
Reisterstown Square
 
Pearl River
 
Greenspoint
 
Bent Tree
 
Carlyle Place
 
Brambleton
 
Great Falls
 
Chantilly
 
Sterling Town Center
 
Other
 
 
 
 
Do you have any suggestions for improvement or comments about performance?