1. Surveys
  2. 2011
  3. May
  4. S
  5. Survey 102 Ogden Center Road
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1. Hello:

In an effort to continually improve our services United Disposal Management, Inc. (UDMI) would like to request your participation in this brief survey to rate our overall performance and allow us to make any necessary improvements based on your feedback.

In this survey, there are nine question pages with one multiple choice question per page. It will take approximately 4 minutes to complete the questionnaire.

Your participation in this study is completely voluntary. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Renee Donato at 866-747-2735 or by email at [email protected].

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.

 
 
 
 
2. RELIABILITY:
How reliably do you think UDMI follows
through on its commitments? (1=Very Reliable and 15=Unreliable)
 
1-3
 
4-6
 
7-9
 
10-12
 
13-15
 
Other

 
 
 
3. COST:
How closely did your final total costs
correspond to your expectations at the
beginning of the transaction? (1= Very Satisfied and 15= Dissatisfied)
 
1-3
 
4-6
 
7-9
 
10-12
 
13-15
 
Other
 
 
 
4. ORDER ACCURACY:
How well do you think the product/service
delivered matched your order specifications
and quantity? (1= Very Satisfied and 15= Dissatisfied)
 
1-3
 
4-6
 
7-9
 
10-12
 
13-15
 
Other
 
 
 
5. DELIVERY/TIMELINESS:
How satisfied do you feel about the timeliness
of the product/service delivery? (1= Very Satisfied and 15=Dissatisfied)
 
1-3
 
4-6
 
7-9
 
10-12
 
13-15
 
Other
 
 
 
6. QUALITY:
How satisfied do you feel about the quality of
services provided by UDMI? (1= Very Satisfied and 15= Dissatisfied)
 
1-3
 
4-6
 
7-9
 
10-12
 
13-15
 
Other
 
 
 
7. BUSINESS RELATIONS:
How easy do you think UDMI is to do
business with? (1= Very Easy and 15= Very Difficult)
 
1-3
 
4-6
 
7-9
 
10-12
 
13-15
 
Other
 
 
 
8. PERSONNEL:
How satisfied do you feel about the attitude,
courtesy, and professionalism of the UDMI staff? (1=Very Satisfied and 15=Dissatisfied)
 
1-3
 
4-6
 
7-9
 
10-12
 
13-15
 
Other
 
 
 
9. CUSTOMER SUPPORT:
How satisfied do you feel about the customer
support you received from UDMI? (1=Very Satisfied and 15=Dissatisfied)
 
1-3
 
4-6
 
7-9
 
10-12
 
13-15
 
Other
 
 
 
10. RESPONSIVENESS:
How responsive do you think UDMI was to information requests, issues, or
problems that arose in the course of the
transaction? (1=Very Responsive/Satisfied and 15=Unresponsive/Dissatisfied)
 
1-3
 
4-6
 
7-9
 
10-12
 
13-15
 
Other
 
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