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2015
February
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Hi
Thank you for taking the time to answer this survey. Your answers will help us improve your support experience.
Thing about your last support experience with Radio Thermostat please answer the questions accordingly.
What product did you contact us about (Select all that apply)?
CT22
CT30
CT32
CT50
CT80
CT100
CT101
Other
Before contacting us did you use the support resources available on https://radiothermostat.desk.com?
Yes
No
If yes, did you find the material helpful?
Extremely Helpful
Somewhat Helpful
Not Very Helpful
Could not find what I was looking for
NA
Please rate your satisfaction with the following aspects of Technical Support handling of your issue:
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
NA
Accessibility
: Ease of contacting support
Hold Time:
Time it took to reach an agent
Resolution Speed:
Total time to resolve you issue or question
Resolution Effectiveness:
Proposed solution resolved your issue or question
Please rate your satisfaction with the following aspects of your interaction with the technical support representative:
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
NA
Professionalism:
Was professional and courteous during your interaction
Ability to Identify issue:
Clearly understood you issue before proposing a solution
Knowledgeable:
Had the required technical knowledge to be able to handle your issue or question
Set Expectations:
Explained what was going to happen next and drove your issue to a resolution
If you indicated that the technical service was unsatisfactory, would you please describe what happened?
Please tell us how we can improve your experiance:
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