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Question 1 - New and Old Terms and Conditions and Protocol IVAs
Knowledge: Understanding the difference between new and old T&C’s and the effect of the protocol and how this effects how we administer IVAs. |
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| Opportunity: How often do you use this knowledge? |
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Question 2 - Sawfish Knowledge
Knowledge: This would include being able to locate information, produce letters and reports, run and apply trial calculations and correctly manage Sawfish tasks.
How would you rate your knowledge of sawfish? |
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| Are there any areas of sawfish that you do not understand or do not feel comfortable using? | | |
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Question 3 - Creditor Claims
Knowledge: How would you rate your level of knowledge on agreeing claims, agreeing claims over 10% and excluding claims? |
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| Opportunity: How often do you use this knowledge? |
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| What do you feel is lacking in your knowledge on agreeing claims over 10% and excluding claims? How has this been identified? | | |
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Question 4 - IVA Fee’s
Knowledge: How would you rate your knowledge of IVA fees? This would include being able to calculate and check that the correct fees are being applied to the clients IVA. |
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Opportunity: How often do you use this knowledge?
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Question 5 - Breach Process
Knowledge: Please rate you level of knowledge of the breach process. |
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| Opportunity: How often do you use this knowledge? |
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Question 6 - Missed Payments
Please rate your knowledge of being able to accurately amend payments using the receipt adjustment grid and via the income and expenditure fields: |
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| Opportunity: How often do you use this knowledge? |
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Question 7 - Assets
This includes finding asset information on Sawfish, chasing asset funds and evidence. Please rate your knowledge of the above: |
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| Opportunity: How often do you use this knowledge? |
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| If you selected 'Other', please specify: | | |
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Question 8 - Redundancy
Please rate you level of knowledge of the redundancy process:
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Opportunity: How often do you use this knowledge?
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| If you selected 'Other', please specify: | | |
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| Question 9 - How often do you refer to your training material? |
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| Please give details of the material you refer to the most and why: | | |
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| Question 10 - Which of the following has best aided your development while in the department? |
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| Question 11 - I have received constructive feedback for the written work I have produced on the department: |
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| Question 12 - My coach provided me with a good level of support when I joined the department: |
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| Question 13 - My coach was knowledgeable and took time to provide answers and explanations: |
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| Question 14 - The other members of the team have been welcoming and have provided support when coaches were not available: |
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| Question 15 - The knowledge gained in the academy has prepared me well for the work I do on the department: |
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| What would have helped you to be better prepared for the work you are now completing on the department? | | |
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| Are there any tasks/processes or knowledge that you feel was missing from the training? | | |
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Question 16 - How do you feel about the following statements?
I have had enough time to observe the other case owners/coaches.
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| I have had sufficient support and guidance from coaches and other members of the team with preparing and writing variation reports. |
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| I have had sufficient support and guidance from coaches and other members of the team with organising and completing meeting of creditors. |
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| Question 17 - Please provide any further information, comments or suggestions that you feel have not been covered by the above questions. | | |
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