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Surveys
2012
March
S
Studios 121 Customer Satisfaction
Studios 121 Customer Satisfaction
STUDIOS 121 CUSTOMER SATISFACTION SURVEY Your Recent Project
0%
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How many time have you used Studios 121 [PRODUCTS/SERVICES]in the past year?
1-5
6-10
11-20
20 or more
Which of our [PRODUCTS/SERVICES] do you use? Select all that apply.
Creative Services
Live Shots
Commercials
Pre-Production
Production
Post Production
Studio Rental
Other
How frequently do you solicit services from us?
Every week
Every 2 - 3 weeks
Every month
Every 2 - 3 months
Every 4 - 6 months
Once or twice a year
How would you rate your level of satisfaction with us?
Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied
How much do you rate us on the following attributes?
Well Below Average
Below Average
Average
Above Average
Well Above Average
Customer Service/Communication
Professionalism
Quality of {PRODUCTION/SERVICES}
Understanding your project needs
Production staff
Price
Follow-Up
Comment:
How likely are you to continue doing business with us?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
How likely is it that you would recommend our Studios 121 to a friend or colleague?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
Do you have any suggestions for improving or enhancing our [PERSONNEL/PRODUCTS/SERVICES]?
Which category describes your annual spend budget?
$1,000 - $10,000
$10,000 - $25,000
$25,000 - $50,000
$50,000 - $100,000
$100,000- $250,000
$250,000 - above
Prefer not to answer
What best describes your typical project?
CEO Messaging
Commercial
Corporate Video
Industrial/Institutional Video
Live Shot
Marketing Video
Product Video
TV Show
Webinar
Prefer not to answer
Other
Which of the following categories best describes the industry you work in?
Agency
Automotive
Advertising
Communications
Consulting Services
Education
Entertainment
Financial Services
Government Services
Healthcare
Human Resources
Information Technology
Marketing/Sales
Non-Profit
Pharmaceuticals
Production Company
Public Relations
Technical Services
Travel
Other
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