This free survey is powered by QUESTIONPRO.COM
  1. Surveys
  2. 2011
  3. May
  4. S
  5. Streamyx's Customer Satisfaction Level
Exit Survey »
 
 
We are surveying on the customer’s satisfaction level on the services rendered by Streamyx. Your help in completing this questionnaire is much appreciated. Please be assured that all your responses are confidential and will not be linked to you in anyway.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
Please rate the extent to which you agree or disagree with the following statements regarding your satisfaction level on the services rendered by Streamyx.
1 Strongly Disagree 2 3 4 5 6 7 Strongly Agree
Streamyx is the best internet service provider.
Streamyx provides excellent services.
Streamyx has a variety of packages that attracts me.
I am proud to tell others that I am using Streamyx.
I am extremely glad in choosing Streamyx rather than other internet service provider.
I will strongly recommend my friends to subscribe Streamyx.
Streamyx’s service is always reliable.
I enjoy Streamyx’s fast speed at all times.
I seldom complain on their customer services.
I would like to receive news about its promotion packages.
I am willing to try their new packages in the future.
Overall, I am quite satisfied with the Streamyx services.
 
 
Please rate the importance of the following internet service attributes are to you.
1 Very unimportant 2 3 4 5 6 7 Very important
Transmission speed
Coverage area
Customer service
Wide range of packages
Brand popularity
Affordable rates
Stability
Ease of set-up and installation (time taken from subscription to installation)
Reliability of staying connected
Flexible rate package (able to upgrade and downgrade)
Convenience (capability to online anywhere)
Value added service (customer support available 24hours/7days)
 
 
Please indicate your personal perception towards the Streamyx brand and its services.
1 Strongly disagree 2 3 4 5 6 7 Strongly agree
Steamyx provides a reliable internet service.
Streamyx provides a better internet package in relative to other internet service providers.
Streamyx provides excellent customer service.
Streamyx offers easy payment method.
Streamyx is worth to subscribe.
Streamyx engaging good relationship with its customers.
Streamyx provides fast transmission speed.
Streamyx provide their services as they promise.
Streamyx is courteous in solving customer problems.
 
 
Please rate the importance of the following attributes for Streamyx to improve its services.
1 Very unimportant 2 3 4 5 6 7 Very important
Improve customer service
Increase the reliability
Increase transmission speed
Reduce monthly fee
Easier installation process
Wider coverage area
 
 
 
What is your Age?
 
Under 15
 
16 – 25
 
26 – 35
 
36 – 45
 
46 – 55
 
55 & above
 
 
 
What is your Gender?
 
Male
 
Female
 
 
 
What is your Ethnicity?
 
Malay
 
Chinese
 
Indian
 
Others
 
 
 
What is your Occupation?
 
Student
 
Lecturer
 
White Collar
 
Blue Collar
 
Others
 
 
 
 
What is your Household Income?
 
Below RM2000
 
RM2000 – RM3999
 
RM4000 – RM4999
 
RM5000 – RM5999
 
Above RM6000
 
Thank you for your time and effort in completing this questionnaire. Have a nice day!
Survey Software Powered by QuestionPro Survey Software