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Hello: You are invited to participate in our survey: Stonemark Flooring Customer Service Experience. It will take approximately 5 minutes to complete the questionnaire. Your participation is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions. Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate.  If you have questions at any time about the survey or the procedures, you may contact Rachel Taylor by email at [email protected]. Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
How do you rate your overall level of satisfaction with you Stonemark Design Center experience?
 
Highly Satisfied
 
Somewhat Satisfied
 
Neutral
 
Somewhat Dissatisfied
 
Highly Dissatisfied
 
Other
 
 
 
How do you rate the following attributes?
Well Above Average Above Average Average Below Average Well Below Average N/A
Customer Experience
Professionalism
Understanding of Customer Needs
Product Knowledge
 
 
 
How easy was it to locate the showroom?
 
Very Easy
 
Easy
 
Difficult
 
Very Difficult

 
 
 
Were the products and product levels explained clearly?
 
Yes
 
No
 
 
 
How clean was the Design Center Showroom?
 
Very Clean
 
Somewhat Clean
 
Clean
 
Somewhat Dirty
 
Very Dirty
 
 
 
What day of the week was your appointment?
 
Monday
 
Tuesday
 
Wednesday
 
Thursday
 
Friday
 
Saturday
 
 
 
How welcome did your Stonemark Designer make you feel?
Extremely Unwelcome
Somewhat Unwelcome
Welcome
Somewhat Welcome
Extremely Welcome
 
 
 
Do you have any suggestions for improvement?