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Surveys
2016
October
S
Stonemark Flooring Design Center
Stonemark Flooring Design Center
0%
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Hello: You are invited to participate in our survey: Stonemark Flooring Customer Service Experience. It will take approximately 5 minutes to complete the questionnaire. Your participation is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions. Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. If you have questions at any time about the survey or the procedures, you may contact Rachel Taylor by email at
[email protected]
. Thank you very much for your time and support. Please start with the survey now by clicking on the
Continue
button below.
How do you rate your overall level of satisfaction with you Stonemark Design Center experience?
Highly Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Highly Dissatisfied
Other
How do you rate the following attributes?
Well Above Average
Above Average
Average
Below Average
Well Below Average
N/A
Customer Experience
Professionalism
Understanding of Customer Needs
Product Knowledge
How easy was it to locate the showroom?
Very Easy
Easy
Difficult
Very Difficult
Were the products and product levels explained clearly?
Yes
No
How clean was the Design Center Showroom?
Very Clean
Somewhat Clean
Clean
Somewhat Dirty
Very Dirty
What day of the week was your appointment?
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
How welcome did your Stonemark Designer make you feel?
Extremely Unwelcome
Somewhat Unwelcome
Welcome
Somewhat Welcome
Extremely Welcome
Do you have any suggestions for improvement?
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