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Sterling Trust - SPACE - 6-2010


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ImportanceSatisfaction
Not ImportantVery Important
Not SatisfiedVery Satisfied
1234512345
Sterling Trust employees are effective and able to solve my problems/issues
My customers’ transactions are completed on time
My customers’ statements are accurate
Customer on-boarding is effective
Service follow-up meets my needs
I receive consistent answers to my questions
My customers are happy with Sterling Trust
Website is user friendly
Website facilitates the servicing of my customers
Sterling Trust forms are easy to complete
Overall Cost/Value of Services Provided
 
 
Are there any unaddressed needs that we should focus on?
 
Yes
 
No
 
 
If you answered "yes" above, please tell us specifically, in what ways can we address your needs?
   
 
 
If you were asked by a colleague to refer a company in our industry, how likely would you be to refer Sterling Trust?

Unlikely 2 3 4 5 6 7 8 9 Extremely Likely
 

Why would you refer - or not refer Sterling Trust?
 
I don't refer professional services to colleagues.
 
I don't have enough experience with Sterling Trust to refer them.
 
I have already referred Sterling Trust
 
Other
 

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