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  1. Surveys
  2. 2011
  3. April
  4. S
  5. Stay satisfaction
0%
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Dear Stay Hotel Guest

You are invited to participate in our survey. In this survey, approximately 250 people will be asked to complete a survey that asks questions about Stay Hotel and it´s service
It will take approximately 5 minutes to complete the questionnaire.

Your participation in this study is completely voluntary. It is very important for us to learn your opinions but feel free to withdraw from the survey at any point.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Louise Munthe at +46 (0)455 25500 or by email at the email address specified below.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
How many nights did you stay last time?
 
1 night, less than 7 nights
 
7 nights but less than 21 nights
 
21 nights but less than 3 months
 
3 months but less than 6 months
 
6 months or more
 
 
 
How many times have you stayed in Stay Hotel? (Check in´s)
 
1 - 3 times
 
4 - 6 times
 
More than 6 times
 
 
 
Which one of our service types did you choose last time?
 
Hotel service (breakfast and service every day)
 
Studio service (no breakfast and weekly service)
 
 
How satisfied are you with our cleaning:
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
Cleaning of bathroom
Cleaning of studio/livingroom
Cleaning of kitchen
Cleaning of lobby
Overall
 
 
How satisfied are you with our service:
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
Website
Booking options (phone,mail,websites,travelagents etc)
Customer Service by phone
Customer Service in place
Customer Service by Email
Overall
 
 
How IMPORTANT is the following for you, when choosing hotel/apartment?
(1=not important - 10=absolutely crucial)
1 2 3 4 5 6 7 8 9 10 N/A
Bed comfort
Kitchen equipment
Bathroom standard
TV-multiple channels
Broadband connection
DVD-player
Video games
Plenty of space
Separate bedroom
Separate kitchen
1 2 3 4 5 6 7 8 9 10 N/A
Centrally located
Quiet and peaceful surroundings
Near transportations (bus/train)
Near car park
Environmental cleaning
Green products
Professional staff
Friendly and helpful staff
 
 
How do you judge Stay Hotel in relation to the above?
(1=not good - 10=excellent)
1 2 3 4 5 6 7 8 9 10 N/A
Bed comfort
Kitchen equipment
Bathroom standard
TV-multiple channels
Broadband connection
DVD-player
Video games
Plenty of space
Centrally located
Quiet and peaceful surroundings
1 2 3 4 5 6 7 8 9 10 N/A
Near transportations (bus/train)
Near car park
Environmental cleaning
Green products
Professional staff
Friendly and helpful staff
 
 
 
How can we improve our service to you?
   
 
 
If visiting Karlskrona - how likely is it that you choose Stay Hotel again?
Absolutely not Probably Very likely Absolutely N/A
Hotel service in Stay Hotel
Studio service
 
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