This free survey is powered by
  1. Surveys
  2. 2013
  3. June
  4. S
  5. Stakeholder Survey
0%
Exit Survey
 
 
Choose Payor
 
Aetna
 
Blue Cross Blue Shield
 
Cigna
 
United
 
ChoiceCare/Humana
 
Coventry/FirstHealth
 
HealthSmart
 
MultiPlan / PHCS
 
Amerigroup
 
Molina
 
Superior
 
HealthSpring
 
Care N'Care
 
 
 
Are Member benefits provided online?
 
Yes
 
No
 
 
How satisfied are you with the following:
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied N/A
Website Content
Accuracy of Information
Website User Friendly
Ease of Eligibility and Notification
 
 
Utilization Management
How satisfied are you with the following:
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
Clinical Notification Procedures
Concurrent Review Process
Appeals and Retrospective Reviews
 
 
Customer Service
How satisfied are you with the following:
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
Hold Times
Responsiveness
Ability to Assist
 
 
How satisfied are you with the following:
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied N/A
Claims Processing
Provider Services
Member Information
Communication from Payor
Appeals
First Appeal Resolution
Overall Rating
 
 
Does THRs' Provider Rep do their job well?
Below Average Average Above Average Exceptional
Timeliness of Response
Knowledgeable
Helpful
 
 
 
What is dificulty in obtaining a response from this payor?
   
 
 
 
Has Payor improved over the last year?
   
How, or Why not?