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Staff Satisfaction

Camrose Association for Community Living Employee Satisfaction Survey - February 2012
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This survey gives you an opportunity to give your opinion about working at CAFCL. Your responses are ANONYMOUS AND CONFIDENTIAL. This survey should not take more than 20-30 minutes to complete. We strongly encourage you to complete it, as a high response rate gives us more accurate data to plan and make decisions.

Survey results will be summarized and made available to all staff. Your feedback will be used to strengthen and improve the Association and its services.

Deadline to complete this survey is February 22, 2012.
 
 
 
1. Where do you work in the Association? (Check all that apply)
 
Administration/Specialized Resources
 
MORE
 
TIPS/Family Support
 
Residential/Outreach

 
 
 
2. What position do you hold within the Association?
 
Front line
 
Team Coordinator
 
Senior Management
 
Other
 
 
 
3. How long have you worked for CAFCL?
 
Less than 6 months
 
6 months–2 years
 
2-5 years
 
5-10 years
 
10-15 years
 
15+ years
 
 
 
4. How long do you plan to continue your career at CAFCL?
 
Less than 6 months
 
6 months – 1 year
 
2-4 years
 
5-9 years
 
10-14 years
 
15+ years
 
 
 
5. What is your age range?
 
Under 25 years
 
26-35 years
 
36-45 years
 
46-55 years
 
56-65 years
 
65+ years
 
 
 
6. How many hours per week do you work?
 
0-9 hours per week
 
10-19 hours per week
 
20-29 hours per week
 
30 or more hours per week
 
 
 
7. Is your current position: (check only one)
 
An hourly wage position
 
A salaried position
 
A combination
 
 
 
Please indicate your agreement or disagreement with each statement below.
 
 
 
Very Unsatisfied (1) Unsatisfied (2) Neutral (3) Satisfied (4) Very Satisfied (5)
8. I am given authority to make decisions in my job.
9. I feel my job is secure.
10. My physical working conditions are good.
11. The expectations for me to work overtime are fair.
12. The amount of work I am expected to do is fair.
13. I am satisfied with the amount of breaks I take.
14. The timelines given to do my work are reasonable.
15. I feel part of a team.
16. I like the people I work with.
17. My team has common goals.
18. I am clear on who is my supervisor.
19. My supervisor's expectations are clear to me.
20. My supervisor treats me fairly.
21. My supervisor treats me with respect.
22. I see my supervisor often enough.
 
 
 
Please add any comments you have to the above set of questions.
   
 
 
 
Bullying

Bullying is considered to be acts or verbal comments that could mentally hurt or isolate a person in the workplace and would be considered by most people as unacceptable behavior. It is defined as assertion of power through aggression. Examples include but are not limited to:
• intimidation
• yelling or using profanity
• isolating someone
• withholding information or purposely giving the wrong information
• belittlement
 
 
 
23. At the present time, are you currently subject to bullying/harassment at work?

 
Yes
 
No
 
 
 
If you answered no, proceed to question 29.
 
 
 
24. If you answered yes, by whom:
 
Co-worker
 
Supervisor
 
Family, Guardian
 
Client
 
Other, please describe:
 
 
 
25. Have you told your supervisor or Human Resources about the bullying/harassment.
 
Yes
 
No
 
 
 
26. Did your supervisor/CAFCL make efforts to remedy the situation?
 
Yes
 
No
 
N/A
 
 
 
27. Has this bullying/harassment situation been resolved?
 
Yes
 
No
 
N/A
 
 
 
28. Additonal information regarding this bullying/harassment situation.
   
 
 
 
Very Unsatisfied (1) Unsatisfied (2) Neutral (3) Satisfied (4) Very Satisfied (5)
29. My supervisor handles any work-related problems with employees well.
30. My supervisor supports me with my personal issues.
31. If my work needs improvement, my supervisor tells me directly and in a professional manner.
32. My supervisor gives me sufficient feedback about my work.
33. My supervisor asks me for input into decisions or to solve problems.
34. I get enough recognition from my immediate supervisor for work well done.
35. I get enough recognition from senior management for work well done.
36. There are opportunities for promotion if I do good work.
37. *Only answer if hired in the past 3 years*. I am satisfied with the orientation I received when I started this job.
38. The essential workshops at CAFCL are necessary.
Very Unsatisfied (1) Unsatisfied (2) Neutral (3) Satisfied (4) Very Satisfied (5)
39. The training received in the essential workshops helps me do my job.
40. CAFCL provides me with sufficient other training and workshops.
41. I like the work that I do.
42. I am proud to work for CAFCL.
43. I feel I am valued by CAFCL.
44. I understand the vision, mission and value statements.
45. I feel I am contributing to CAFCL's mission and vision.
46. Written communication keeps me informed about what is going on.
47. I have the opportunity for face to face communication with Program Directors.
48. I have the opportunity for face to face communication with the CEO.
49. I have the opportunity for face to face communication with my Team Coordinator.
 
 
 
50. I read the Scoop and Highlights.
 
Yes
 
No
 
 
 
Please add any comments you have to the above set of questions.
   
 
 
 
Very Unsatisfied (1) Unsatisfied (2) Neutral (3) Satisfied (4) Very Satisfied (5)
51. I feel I can trust what my supervisor/Team Coordinator tells me.
52. I am satisfied with how often I see my supervisor.
53. I feel I can trust what my Program Director tells me.
54. Providing high quality service is a top priority at CAFCL.
55. There is a spirit of cooperation at CAFCL.
56. I have opportunity to participate in making decisions that may have an impact on me.
57. I have a sense of belonging to the Association as a whole.
58. I understand the strategic plan of CAFCL.
59. I have the opportunity to participate in the planning processes at CAFCL.
60. I have confidence in the Leadership Team.
Very Unsatisfied (1) Unsatisfied (2) Neutral (3) Satisfied (4) Very Satisfied (5)
61. I have confidence in the Board of Directors.
62. I understand the roles and responsibilities of the Leadership Team.
63. The monthly staff Highlights keeps me informed about what's going on.
64. My wage is fair for my responsiblities.
65. I am satisfied with the amount of vacation I receive.
66. I am satisfied with the amount of sick time I receive.
67. I am satisfied with the flexibility for the use of sick time I receive.
 
 
 
Please add any comments you have to the above set of questions.
   
 
 
 
Salaried employees currently purchase short/long term disability and life insurance. This is 100% paid by the employee, CAFCL does not pay any of it.
 
 
 
68. If you are an hourly staff, would you be interested in purchasing short/long term disability and life insurance at approximately $100-$150 per month?
 
Yes
 
No
 
 
 
69. If you are salaried, and currently purchase the short/long term disability and life insurance coverage through CAFCL, please answer question 69 a & b, otherwise skip to question 70.

a) Are you satisfied with the current coverage?
 
Yes
 
No
 
 
 
b) Please identify any issues you have with the current short/long term disability and life insurance.
   
 
 
 
70. Is critical illness coverage important to you? (ie. one time payment coverage of $25,000 for major medical illness ie. cancer).
 
Yes
 
No
 
 
 
71. If yes, would you be willing to pay:
 
50% of the cost (approximately $6-$8 month)
 
100% of the cost (approximately $12-$16 month)
 
None
 
 
 
72. I am satisfied with the Personal Health care account that CAFCL has set up for me through Olympia Trust.
 
Yes
 
No
 
N/A
 
 
 
73. The Personal Health care account through Olympia Trust is sufficient for me.
 
Yes
 
No
 
N/A
 
 
 
74. I understand the benefits I am entitled to.
 
Yes
 
No
 
 
 
Comments:
   
 
 
 
75. Do you participate in CAFCL savings plan?
 
Yes
 
No
 
Not Sure
 
 
 
76. Do you want to participate in the CAFCL savings plan?
 
Yes
 
No
 
Not Sure
 
 
 
77. Are there any other benefits you would like?
   
 
 
 
78. Please add any comments you have to the above set of questions.
   
 
 
 
Very Unsatisfied (1) Unsatisfied (2) Neutral (3) Satisfied (4) Very Satisfied (5)
79. I am happy with the opportunities to socialize and have fun with my co-workers outside of work (parties, barbecues, etc.).
80. Overall I am satisfied with CAFCL as an employer.
 
 
 
81. What topics should be covered in future Staff Development Workshops to help you do your job better?
   
 
 
 
82. Are there topics you would like to see covered in Staff Development Workshops that are not related to your job but would be interesting?
   
 
 
 
83. What could be done to increase your satisfaction as a CAFCL employee?
   
 
 
 
84. What part of working with CAFCL do you find most satisfying?
   
 
 
 
85. At CAFCL, what are we doing right?
   
 
 
 
86. What are we doing poorly?
   
 
 
 
87. What should be the most important priority(s) for CAFCL in the next year with regards to:
 
 
 
a) Services
   
 
 
 
b) The organization
   
 
 
 
88. Would you recommend employment at CAFCL to a friend?
 
Yes
 
No
 
 
 
89. Any other comments you may wish to make.
   
 
Please contact [email protected] if you have any questions regarding this survey.
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