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Dear Value Customer,

On behalf of SPI, I would like to thank you for giving us the opportunity to serve you. Pls help us serve you better by taking a couple of minutes to tell us about the service you have received to-date. We sincerely appreciate your business and want to make sure we meet your expectations.

In partnership, we will continue to assist your organization to excel to the next level of excellence.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.

Faithfully Yours,
Alan Tan
Regional Sales/Mkting Mgr
 
 
 
Quality of Products
Based on incoming inspection & production feedback
 
Excellent
 
Good
 
Satisfactory
 
Competitor is better
 
Unsatisfactory
 
 
 
Technical Competency
Ability to provide product solutions, problem saolving, etc
 
Excellent
 
Good
 
Satisfactory
 
Competitor is better
 
Unsatisfactory
 
 
 
How often do you conduct surveys?
 
Weekly
 
Monthly
 
Quarterly
 
Annually
 
 
 
Delivery Performance
On-time delivery per required dates & shipment accuracy
 
Excellent
 
Good
 
Satisfactory
 
Competitor is better
 
Unsatisfactory
 
 
 
Competitiveness
SPI's overall performance compared to competitors
 
Excellent
 
Good
 
Satisfactory
 
Competitor is better
 
Unsatisfactory
 
 
 
What do you like the most about SPI?
 
 
 
Areas for improvement, if any?
 
 
 
 
Any other comments?