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  1. Surveys
  2. 2012
  3. January
  4. S
  5. SpaceX Performance and Customer Satisfaction
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Hello:
Space Exploration Technologies is attempting to assess its overall performance and customer satisfaction over the past year. We hope to measure our progress, identify areas that need attention, and strengthen the bond between us and all payload customers. In order to effectively gauge how we are doing, we would appreciate any feedback that you could provide.

Please complete the enclosed customer satisfaction survey. Your candid and thoughtful reply will help our evaluation such that we can identify areas where attention may be needed.

Your response and any comments will be treated with utmost confidentiality.

Thanks again for your help.
 
 
INSTRUCTIONS AND PERFORMANCE RATING GUIDELINES

EVALUATION INFORMATION

Description of Work Being Evaluated - Describe the work to be evaluated.

NARRATIVES and RATINGS


Use the guidance provided below to assign standard adjective ratings to each of the assigned areas: Quality, Price/Cost, Timeliness, and Other.

5 - EXCELLENT:
Of exceptional merit; exemplary performance in a timely, efficient, and economical manner; very minor (if any) weaknesses with no adverse effect on overall performance.

4 - VERY GOOD:
Very effective performance, fully responsive to contract requirements accomplished in a timely, efficient, and economical manner for the most part; only minor weaknesses.

3 - GOOD:
Effective performance; fully responsive to contract requirements; reportable weaknesses, but with little identifiable effect on overall performance.

2 - SATISFACTORY:
Meets or slightly exceeds minimum acceptable standards; adequate results; reportable weaknesses with identifiable, but not substantial, effects on overall performance.

1 - POOR/UNSATISFACTORY:
Does not meet minimum acceptable standards in one or more areas; remedial action required in one or more areas; deficiencies in one or more areas which adversely affect overall performance.
 
 
Scale out of 5 - where 5 is best or most important - (check the box that applies)
Poor Fair Good Very Good Excellent
How would you rate the SpaceX responsiveness to your mission or project needs?
How would you rate the timeliness in which SpaceX action items are resolved?
How would you rate the quality of Mission Reviews (Kick Off, Mission Implementation, PDRs, CDRs, Readiness reviews, etc.) thus far?
How would you rate the attention to schedule exhibited by SpaceX thus far on your mission or project?
How would you rate the overall quality of mission management thus far?
Overall, how would you rate your satisfaction with SpaceX as the LV contractor?
How would you rate the competency of the SpaceX technical team working your mission or project?
 
 
 
Additional Comments or Suggestions
   
 
 
 
May we contact you?
 
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About You (Optional)
First Name : 
Last Name : 
Address 1 : 
Address 2 : 
City : 
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Email : 
 
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