Salon Secret Shopper

Adverstising Presence

Which of the following methods did you find to be the quickest and easiest to find the Salons information

Google Search

White Pages Online

White Pages Paper

1234

Initial Contact - Via Telephone

Date and Time

Name of the Staff member who answered

Was the phone answered promptly within 3 rings?

Yes

No

What did the staff member say upon answering?

Was the staff member friendly and proffessional?

Was there are exessive background noise?

Yes

No

Did the staff member have a sound knowledge of the service menu?

Yes

No

Spa Mystery Shop