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SNUG 2010 Conference Survey

SNUG 2010 Conference Survey
Thank you for attending the SNUG 2010 Conference! How did we do?
Your feedback will help us plan future Users Group events.
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1. General Sessions:

Please rate our General Sessions, including Keynote Speaker, Panel of Experts, and Casino Night.
If you did not attend a session, please leave the response blank.


Excellent Good Fair Other
Donna Fluss (Wednesday morning)
Panel of Experts (Thursday morning)
Casino Night
 
 
2. Product Track:

Please rate each of our Product Track sessions.
If you did not attend a session, please leave the response blank.


Excellent Good Fair Other
Composer - What's New in the Noble Agent Desktop
Maestro I - Contact Center Strategies & Management
Speech Analytics - Gaining Insights from the "Voice of the Customer"
Maestro II - Understanding Resource Configurations & Management
The 'Cool' Stuff - Getting More from Your Noble Technology
 
3. Innovation Track:

Please rate each of our Innovation Track sessions.
If you did not attend a session, please leave the response blank.


Excellent Good Fair Other
The SIP Center - Leveraging IP Technologies for Contact Center Flexibility
Data Security & PCI Compliance - Securing Your Contact Center
Disaster Recovery - Planning for Business Continuity
Noble Enterprise - Get in the Fast Lane with Noble's Premier Platform
Workforce Management - Optimize Your Forecasting & Scheduling Processes
 
4. Best Practices Track:

Please rate each of our Best Practices Track sessions.
If you did not attend a session, please leave the response blank.


Excellent Good Fair Other
Contact Center Compliance - A Shared Responsibility
Hiring for the Contact Center - Improving the Probability of Making the Right Hire
Increasing RPCs - Strategies for Getting Your Message to the Right Party
Upgrading Agent Performance - A Guide to Increasing Agent Productivity
Noble Care - Technical Services to Maximize Your Investment
 
5. Special Topics:

Please rate each of our Special Topic sessions.
If you did not attend a session, please leave the response blank.


Excellent Good Fair Other
Collections Focus Group
Teleservices Focus Group
Cable/Communications Focus Group
TouchStar Roadmap
Liberation Roadmap
 
 
* 6. How did you hear about the SNUG Conference? (You may select more than one response.)
 
Email
 
Billing Insert
 
Sales Rep
 
Noble Website
 
Other
 

 
 
* 7. What was your PRIMARY reason for attending the SNUG Conference? (Please select only one response.)
 
Content
 
Networking
 
Professional Development
 
Speakers
 
Other
 
 
 
 
* 8. Did the SNUG Conference fulfill your reasons for attending? (Please select only one response.)
 
Yes - Absolutely!
 
Yes - It mostly fullfilled my reasons for attending.
 
No
 
 

* 9. On a scale of 1 to 5, how would you rate your overall SNUG Conference experience?
 
5 (Best)
 
4
 
3
 
2
 
1 (Poor)
 
 
* 10. What did you like most about this year's event?
   
 
 
 
* 11. What can we improve or change for future meetings?
   
 
 

* 12. Would you recommend the SNUG Conference to other users?
 
Yes - Absolutely!
 
Maybe
 
No
 
 
 
Thank you for attending the SNUG 2010 Conference.
We appreciate your comments and feedback.
We hope to see you again in 2011!
 
Please contact [email protected] if you have any questions regarding this survey.
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