This free survey is powered by QUESTIONPRO.COM
  1. Surveys
  2. 2009
  3. April
  4. S
  5. SNUG 2009 Conference Survey

SNUG 2009 Conference Survey

SNUG 2009 Conference Survey
Thank you for attending the SNUG 2009 Conference! How did we do?
Your feedback will help us plan future Users Group events.
0%
 
1. General Sessions:

Please rate our General Sessions, including Keynote Speaker, Panel of Experts, and Casino Night.

If you did not attend a session, please leave the response blank.


Excellent Good Fair Other
Mark Schlereth(Wednesday morning)
Panel of Experts (Thursday morning)
Casino Night
 
 
2. Product Track:

Please rate each of our Product Track sessions.

If you did not attend a session, please leave the response blank.


Excellent Good Fair Other
Leveraging New Features in the Noble Agent Desktop to Optimize Productivity
Using the Noble Manager Desktop to Improve the Management of Your Contact Center
Product Spotlight - Noble IVR Manager
Product Spotlight - Noble Data Import & List Builder
Product Spotlight - Noble Reporting
 
3. Opportunities Track:

Please rate each of our Opportunities Track sessions.

If you did not attend a session, please leave the response blank.


Excellent Good Fair Other
Legislative Update for Contact Centers
Contact Center Staffing - Getting the Most from the Millennial Generation
Maximizing Your Resources with WFM Planning (WFO Part 1)
Keeping It Confidential with Data Security & PCI Compliance
Improving Performance through Integrated QA Program (WFO Part 2)
 
4. Best Practices Track:

Please rate each of our Best Practices Track sessions.

If you did not attend a session, please leave the response blank.


Excellent Good Fair Other
Building a Better Contact Center with the Unified Noble Solution
Using Integrated Contact Strategies to Optimize Performance
Case Study - Best Practices in Student Loan Collections
Case Study - Practical Applications of Speech Analytics
Case Study - The "Cool" Stuff
 
5. Focus Groups and Demos:

Please rate our focus groups and demo sessions.

If you did not attend a session, please leave the response blank.


Excellent Good Fair Other
Collections Focus Group
Teleservices Focus Group
Product Theater - Noble Composer Demo
Product Theater - Noble Maestro Demo
Product Theater - Noble WFM Demo
 
 
* 6. How did you hear about the SNUG Conference? (You may select more than one response.)
 
Email
 
Billing Insert
 
Sales Rep
 
Noble Website
 
Other
 

 
 
* 7. What was your PRIMARY reason for attending the SNUG Conference? (Please select only one response.)
 
Content
 
Networking
 
Professional Development
 
Speakers
 
Other
 
 
 
 
* 8. Did the SNUG Conference fulfill your reasons for attending? (Please select only one response.)
 
Yes - Absolutely!
 
Yes - It mostly fullfilled my reasons for attending.
 
No
 
 

* 9. On a scale of 1 to 5, how would you rate your overall SNUG Conference experience?
 
5 (Best)
 
4
 
3
 
2
 
1 (Poor)
 
 
* 10. What did you like most about this year's event?
   
 
 
 
* 11. What can we improve or change for future meetings?
   
 
 

* 12. Would you recommend the SNUG Conference to other users?
 
Yes - Absolutely!
 
Maybe
 
No
 
 
 
Thank you for attending the SNUG 2009 Conference.
We appreciate your comments and feedback.
We hope to see you again in 2010!
 
Please contact [email protected] if you have any questions regarding this survey.
Survey Software Powered by QuestionPro Survey Software