Smith Systems Consulting

Dear Customer:

As the manager of Smith Systems Consulting, I want to thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations. Attached, you will find a coupon good for ...... We hope that you will accept this as a token of our good will.

Sincerely,

Joe Smith

Manager

* Rate the following aspects of Smith Systems Consulting services in order for importance.

Security
Technology
Customer Service
System Stability

In thinking about your most recent experience with Smith Systems Consulting, was the quality of customer service you received:

If you indicated that the customer service was unsatisfactory, would you please describe what happened?

The process for getting your concerns resolved was:

Now please think about the features and benefits of the services provided to you by Smith Systems Consulting. How satisfied are you with the services:

If you could make any changes to the services that you receive from Smith Systems Consulting, what would they be?

Please rank Smith Systems Consulting in the following areas:

Customer Service Representative

The following questions pertain to the customer service representative you spoke with most recently. Please indicate whether you agree or disagree with the following statements

Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while providing products and services in the future.

If you have any comments or concerns about this survey please Contact: -

Smith Systems Consulting

Joe Smith

1234 Smith Drive

Visalia, California, 93291