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  1. Surveys
  2. 2013
  3. June
  4. S
  5. Singapore Airlines Limited Survey 2013
0%
Questions marked with an * are required Exit Survey
 
 
* 1. How often do you travel in a year?
 
0-4
 
5-10
 
>10
 
 
 
* 2. Which cabin class do you usually fly on?
 
Economy
 
Business
 
First/Suite
 
 
 
* 3. Which is your preferred option when performing Check-in?
 
Internet/Mobile (Proceed to Q4)
 
Check-in Counter (Proceed to Q5)
 
 
 
4. What are some of the reasons why you prefer Internet/Mobile Check-in?
(Please select all that apply)
 
Early seat selection
 
Bypass the general queues at the airport
 
I usually travel with carry-on luggage only
 
Inform the airline early that I am able to make it for the flight
 
Other
 

 
 
 
4. Why do you prefer Internet/Mobile Check-in? Please drag and rank(1st to 4th) the following in order of importance:
Drag your choices here to rank them
     
     
     
    5. What are the factors that prevent you from peforming Internet/Mobile Check-in?
    (Please select all that apply)
     
    Familiarity with check-in counters
     
    Lack of Internet/WiFi connection
     
    Inconvenience of a self-printed boarding pass
     
    Takes longer as compared to being served by an agent
     
    Technical issues (Website or Mobile app-related)
     
    Losing out on last-minute seat upgrades
     
    Other
     

     
     
     
    5. What prevents you from performing Internet/Mobile Check-in? Please drag and rank(1st to 6th) the following in order of importance:
    Drag your choices here to rank them
       
       
      6. Recent technology is allowing passengers to perform certain functions currently done by ground handlers to be instead done on a self-service basis. How interested are you in these following self-service functions?

      (Please rate from 1 to 5, 5 being very interested and 1 being not interested at all)
      * Self-service Check-in Kiosks
      * Self-service Baggage Drops
      * Self-Boarding
       
       
      7. Technology may allow security screening at the airport to be less of a hassle (e.g. there may be no need to remove your belt and shoes anymore). However, you may be required to share certain personal data, likely in a biometric form. How willing are you in sharing the following?

      (Please rate from 1 to 5, 5 being very willing, 1 being not willing at all)
      * Fingerprint
      * Facial Recognition
      * Iris Recognition
      * Voice
      * DNA
       
       
       
      8. How much are you willing to pay to track your baggage movements via your mobile devices (e.g. similar to registered mails) per flight?
       
      USD 0
       
      USD 1-2
       
      USD 3-5
       
      USD 5-10
       
      Airport Services Development Singapore Airlines Limited